Arizona Financial Credit Union reviews

There are definitely areas of great concern that no one wants to deal with. 1.How to stop the flow of employees leaving (retention rates are low- but when you are not replacing people and expect others to just take on more- employees get burnt out fast) The credit union will continue to bleed staff unless these serious issues are addressed. Look at the Marketing Department. Almost the entire staff has left (10 people) since their Director came on board- yet they have all left and she is still there. Most of them found better opportunities, but all of them I have talked with made it clear to me they never would have searched for a new job if they had been happy with their situation. 2.No one is questioning Risk Management Leadership- we are charging off loans like it is no one's business and their team is credited with making progress week after week? What progress are they making if the majority of loans are being charged off (according to the CEO's last update) 3. Member service sucks- Ask any member who waits on the phone or in a branch for 20+ minutes which is the norm these days and no one is addressing the true issue which is a lack of competent staff 4. Why are we marketing to the same members over and over? I have received some kind of credit offer every other month for the last 9 months and so have most of my family members. I don't even look at them anymore- I throw them away. It simply shows how truly desperate the organization is for loans. But unless they are going to offer competitive rates (I have a 780+ FICO and can get 0.0% financing elsewhere) they won't get business from money conscious customers including me. 5. Staff at the Director level were promoted when times were good and most don't deserve to be there, most of them need serious coaching, but this hasn't happened and most likely never will due to major sucking up to senior management from this crowd. 6. If you are friends with the right people (one VP in particular who is under qualified himself) you will get promoted whether you deserve the promotion or not simply because you are friends with this individual. Talk about nepotism, but this has never and probably never will be addressed.

Although Senior management has an open door policy and they actually mean it and believe in it, this doesn't necessarily always trickle down to the next level of management. I don't know why that is, it just is. No non-management level telecommuting The branches run lean (short-staffed) and our managements' management is buried in paperwork instead of helping out on the front lines