Pros
Pay is not bad in comparison to other retailers, decent benefits and one of few organizations that offer a retirement package.
Cons
As a senior manager, I see the disconnect from HQ leadership as it trickles down to the field. Area managers are out to make a name for themselves and expect management to work associates into the ground. Productivity targets and personnel costs are at the forefront of everything we do with the expectation that you will do more with less. I've watched the company deteriorate as we have moved from military leadership to civilian leadership with no concept of what it means to take care of it's people in order that they may provide quality customer service. As for me, I've invested too much time already to make a move to the outside. I will do my time trying to do the right thing for the customer and my associates. I would advise prospective management candidates to consider their options before accepting a job with the Exchange.