Apr 3, 2024
Article Response
2yThank you for your feedback and for sharing your experiences. We truly appreciate your positive comments about your coworkers and your initial year with Article.
We understand that the past year has brought many changes. Here are a few points we’d like to address directly:
The shift from salary to hourly pay for our Customer Care team was implemented to simplify the overtime process and ensure accuracy in pay for our Particles. This change was coupled with a compensation adjustment, resulting in an overall pay increase for our Customer Care Associates.
We acknowledge the environment has undergone ongoing changes. As we transition from a period of hypergrowth towards building a mature and lasting organization, some restructuring has been necessary to evolve.
The timing of growth opportunities can vary, and they are based on the needs of the organization. We encourage internal applications whenever possible. However, Customer Care team members have seen numerous promotions within the team, and others have grown within the organization moving into Communications, B2B Sales, Learning & Development, and eCommerce to name a few.
