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      Article

      Engaged Employer

      Article reviews

      3.4

      46% would recommend to a friend

      (234 total reviews)
      avatar

      Aamir Baig

      54% approve of CEO

      26% positive business outlook

      Ratings by demographic groups

      Article has an employee rating of 3.4 out of 5 stars, based on 234 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Article employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      234 reviews
      4.0
      Nov 23, 2022

      Good company culture, stagnant department

      Customer care supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Article has strong company values focusing on inclusivity, understanding, and diversity. They work to embody the culture of large tech brands with a focus on work life balance, remote working, and a swish office space with free snacks and drinks - should you decide to work from the office. Good employee benefits are given, especially for entry level positions, and equipment is provided for all roles. Good compensation compared to market average for the role.

      Cons

      The customer care department is an important one, especially for a company that prides itself on "customer obsession". However the department is mostly viewed by the company as crucial, but expendable - due to its entry level status. The Customer Care department does not get respect compared to other departments in the company. It is very hard to grow in the company into external departments.

      avatar
      Article Response
      3y
      I've worked at Article for nearly two years on the Customer Care team. Throughout my time I've enjoyed working with teams across many different departments to resolve challenges and create ways for a smoother more enjoyable customer experience. It is very clearly understood that Customer Obsession is our trademark and what separates us from our competitors. It's inspiring to see all parts of the business factor this into every decision they make. There's always improvements to make and everyone across the business has an opportunity to be heard and make an impact on Article’s future. - Michael Ronan, Customer Care Manager
      4.0
      Nov 7, 2022

      It was okay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - great leads and team members - helpful community - great benefits

      Cons

      - a lot of alternating between phone/chat/emails

      avatar
      Article Response
      3y
      Thank you for sharing your experience. We're happy to hear that you enjoyed the supportive culture and your team. Our Win Together value is one that we feel our Particles are truly amazing examples of. Our alternating channel work across phone, chat and email was implemented as a direct result of feedback from our team. The preference towards shorter blocks ensures no one gets phone or chat fatigue. While it may be more efficient in handling our call volume with longer blocks, we chose to take this route to improve our Customer Care Associates’ experience at work in the long run. We’re hoping to become more and more flexible with how we work in the future. We’ve really seen a significant increase in the team’s retention and overall happiness levels so far and are always working on continuous improvement. - Michael Ronan, Customer Care Manager
      Viewing 106 - 108 of 234 Reviews
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      ReviewsArticle reviews

      Glassdoor has 253 Article reviews submitted anonymously by Article employees. Read employee reviews and ratings on Glassdoor to decide if Article is right for you.