Ascensus reviews

the organization has undergone a lot of change so it can feel unstable

They keep introducing new systems that are not intuitive or user friendly. We don’t get training for the new systems. Managers do not help or follow through. The motto at Ascensus should be if it ain’t broke let’s break it and make it way harder on employees. They pit departments against each other. Working with the year end service team is a nightmare because they love avoiding work. We are told to take the direction of the client but year end services do not do this. We have to go round and round with them to get things done. They don’t care about client satisfaction because they don’t have to deal with clients. Client services have to take accountability if we are lied to or if the other departments refuse to work with us. We have systems that can’t be overridden which is ineffective. Our document team is not much better than year end services. They will send things back until you answer the same question 3 times. It’s so frustrating to feel like your teammates in other departments want you to fail.