Is Ascensus a good company to work for?

Ascensus has an overall rating of 3.4 out of 5, based on over 769 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 59% of employees would recommend working at Ascensus to a friend and 61% have a positive outlook for the business. The best reviews about Ascensus have been left by employees working as Installation Coordinator , Retirement Service Consultant and Retirement Plan Consultant .

Does Ascensus pay their employees well?

According to anonymously submitted Glassdoor reviews, Ascensus employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Ascensus. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Ascensus?

59% of Ascensus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ascensus 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Ascensus?

Customer Service Representative (35) , Client Service Representative (31) , Client Relationship Manager (20) , Retirement Plan Consultant (18) , Consultant (15) , Call Center Representative (13) , Installation Coordinator (13) , Customer Service Representative (CSR) (12) , Retirement Service Consultant (12) , Financial Analyst (10) , Relationship Manager (9) , Software Engineer (9) , Account Executive (8) , Participant Services Representative (8) , Retirement Consultant (8)

What are the pros of working at Ascensus according to real employee reviews?

"workers are generally great people and willing to help each other out." ((in 55 reviews)); "Lots of flexibility and good benefits" ((in 50 reviews)); "Work from home is excellent." ((in 37 reviews)); "Great culture to grow in." ((in 27 reviews)); "Great coworkers and peers." ((in 15 reviews))

What are the cons of working at Ascensus according to real employee reviews?

"Pay is low." ((in 48 reviews)); "No training." ((in 19 reviews)); "Upper Management doesn't care about the low men on the totem pole." ((in 13 reviews)); "No bonus pay for any extra training" ((in 10 reviews)); "No diversity outside of customer service." ((in 5 reviews))

What are employees saying about Ascensus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ascensus layoffs and their outlook for job security at Ascensus in 2026.

What are the top reviewed Ascensus locations?

Dresher , Newton , Brainerd , Philadelphia , Tucson , Kansas City , Atlanta , Warwick , Los Angeles , Mason , Lake Mary , Folsom , New York , Indianapolis , Charlotte , San Diego , Orlando , Tampa , Phoenix , Detroit , Greensboro , Houston , Las Vegas , Overland Park , Boston , Fargo , Cranbury , Chicago , Virginia Beach , Madison

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Ascensus

Ascensus reviews

3.4

59% would recommend to a friend

(707 total reviews)

David Musto

69% approve of CEO

61% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Work/Life balance

3.5

Culture & values

3.4

Compensation and benefits

3.3

Career opportunities

3.2

Senior management

Ascensus has an employee rating of 3.4 out of 5 stars, based on 707 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ascensus employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

707 reviews

1.0

Nov 20, 2020

Terrible job,

Participant services representative

Recommend

CEO approval

Business Outlook

Pros

Working with some decent people in your department

Cons

Ascensus, especially in participant services, is the embodiment of "You are only a number to us." Ascensus doesn't have your best interests at heart. They have a culture of not doing internal hiring, so they are not looking to ever promote you. They just try to keep you at the current participant services department, if you ask about promotion they just say you need more time. RAMPANT FAVORITISM

4.0

Nov 16, 2020

Friendly colleagues

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Management and staff are friendly, open communication

Cons

Strict adherence to assigned break/lunch schedule, minimal off-phone time

2.0

Nov 14, 2020

Great job and place to work, but won't give you the chance

Processor

Recommend

CEO approval

Business Outlook

Pros

The job is engaging and easy to learn if you pay attention. You are treated as an adult and respected as such, at least I had gotten that sense in the short time I worked before being let go.

Cons

When I went to my first performance review, three weeks into employment, they immediately fired me and didn't give a compelling reason why or any kind of warning. In my training group was the 18-year-old son of one of their employees, and my guess is they hired more people than they needed to mask familial favoritism and weren't actually considering keeping me. Its a shame; I was good at and genuinely enjoyed that job. Also, it was my only income. I wish they hadn't wasted my time; I could have found a more worthwhile job/career in the weeks I worked here.

Viewing 496 - 498 of 707 Reviews

Jobs at Ascensus

Remote Retirement Plan Compliance Analyst

Remote Retirement Plan Compliance Analyst

Bilingual Call Center Representative