Team 'managers' don't support their teams
Pros
Newer building, ability to talk with other associates (except team lead) to find solutions to problems. Generally great repore with other staff. 401k plan did get good report for investment options. (Brightscope)
Cons
They have bought too many companies and try to use all the systems of those companies. You have to be able to negotiate 5 or more systems to find answers to assist clients. Different login to each system. Yes, we were told it would become automatic and did but then timeout and relogin causes delay. The team lead I had was seldom available to give help. When a call/issue required more research was later told I was not taking my 'fair share' of calls. Very frustrating to find answers for clients while being held to a call quota. Finding answers in the various 'operations manuals' was a time consuming effort. Health benefit costs are very high for the amount of coverage. Can't speak about turnover as site was newly opened.