Barely made it out of training (1 month) and I can tell this job isnt it at all. 6 people quit my training class before it was over. Spent weeks learning about account maintenance and a very rushed 3 days of learning about exchanges. Back-to-back calls nonstop and barely any are maintence calls. 45 seconds to put in notes and then another call comes in instantly. The training is inadequate and rushed, and way too much time is spent on minute things instead of the important things. They say to ask the chat, but when the lead in the chat takes 5+ minutes, and they don't even answer you, it's ridiculous. Clients are calling in speaking with people they just threw into the wolves den to fend for themselves. 45 seconds between calls. That's all. You get a 30 minute lunch. Do not even think of using the bathroom outside of breaks and lunches. They make you go into break for that, so at the end of the day you're using more time than alloted. I've already been told it's hard to use your pto and it's mainly used for when you are sick. Literally only 45 seconds between calls before another comes in. For 8 hours a day. Pay is OK, but not worth it at all.
