Ascensus reviews

Due to several acquisitions, RSCs have been overloaded with work, have not received additional assistance and upper management has continued to add to the workload without adding extra help. Company use to incentivize employees for exceptional work, but that has long gone with all the recent changes. Compensation is also on the lower side when compared to the average pay with competitors.

Lack of training, they basically want you to follow a note system to answer your calls. Zero support once you are put on the phones. They will throw you around like a ragdoll and when you have concerns about speaking to their customers uneducated, they will basically laugh at you tell you to quit or deal with it. I can’t imagine holding my money in this institution and speaking with employees that have no idea what they’re even doing.