AspenTech reviews

low salary increases management inside teams bad recruitment process

Good company overall, but the Support & Training revolving door is an entirely different story. The biggest problem is the management team director and up, who have created a toxic sweatshop-like environment fewer and fewer people want to work for: 1. They say “customer first” but their projects and initiatives are designed to get themselves promoted. 100% politics. Support cases and customer requests often get ignored or mishandled. The SVP recently got demoted, so that tells you how this is working out for them 2. My direct manager, supposedly a director, lacked basic communication and people skills, let alone anything resembling leadership qualities. He was simply there to micromanage everything and poorly parrot marching orders 3.. They overcommit to projects Support isn’t staffed and/or skilled to do, resulting in lower level managers and consultants working 12-14 hour days to get it done 4. They pigeonhole employees into roles and put roadblocks to anyone who wants to further their careers outside of CS&T. As a result, people often end up leaving the company 5. The employee satisfaction surveys have been in the 50-60s for years, yet they continue to show nothing but contempt for employees. I once overheard a top manager call the Mexico Support office a “low cost center” On top of everything: mediocre salary and raises, promotions are far and few. Management can’t retain talent because they don’t pay enough or provide true opportunities for advancement.