Assurant reviews

3.5

62% would recommend to a friend

(3,074 total reviews)

Keith Demmings

77% approve of CEO

58% positive business outlook

Assurant has an employee rating of 3.5 out of 5 stars, based on 3,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

3K reviews
3.0
May 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent salary, and management was often able to work with your schedule if you had conflicts. The Technical Support Analyst was entirely work from home, so if you like that great, but during the time I worked there, there was no option to work in-office if that was your preference. The department supervisor was also extremely helpful and friendly, especially if you had questions or were struggling.

Cons

Job scope was often left vague. There was no clear idea on what kinds of customer issues fell within the scope of our responsibility, as attempting to clarify with management often yielded vague, non-answers, such as "Google is your friend." This often made call-times unreasonably long, as customers had to be placed on hold multiple times in order to troubleshoot obscure problems that you had no way of being reasonably prepared for.

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Assurant Response
3y
Thank you for your review! We’re collaborating with our talented workforce to build new remote, on-site, and hybrid ways to work and have enabled more than 80% of our employees to work from home. Today, we’re developing innovative, flexible ways to work that inspire collaboration and a better quality of life for our teams around the world. We have shared your feedback across our internal teams as well.
2.0
May 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Company is actually not bad and are very innovative. Company offers good benefits and a LOT of great people still work there.

Cons

The Property and Casualty Claims department is a shell of it's former self and has been run into the ground. The morale and work environment are extremely difficult and increasingly unmanageable. The Sr. Vice President of Claims is an egotistical maniac that rules using his hand picked subordinates to do his dirty work. Claim volume is unsustainable per adjuster.

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Assurant Response
3y
Thank you for your feedback and for being part of the Assurant team for many years! We are glad that you have enjoyed our comprehensive benefits and being part of an innovative company. We pride ourselves on strengthening the connections between people. Because when people connect, innovations are born. We have also made sure to share your comments with our internal teams. However, we also encourage you to take any concerns to your manager or People Partner.
1.0
Apr 10, 2023

HARD PASS

Recommend
CEO approval
Business Outlook

Pros

easy to do nothing and stay

Cons

Other companies have been helping their employees with the hard time we are all experiencing around cost of living by either boosting their pay on top of year raise or discretionary bonus for wintertime to support with the rising bills etc. Is Assurant looking to do anything for all employees in support of these hard times? Assurant’s compensation philosophy focuses on pay for performance in alignment with market-competitive pay. When determining the Annual Compensation Review (ACR) budget, we look at changes in the cost of labor, not the cost of living – the latter which is directly impacted by inflation. While changes in the cost of living often influence the cost of labor, there are other factors that impact cost of labor, such as supply and demand, complexity and evolution of skills and jobs, etc. In some years, the ACR budget is higher than inflation and in some years, it is the same as or lower. The size of our current ACR budget, and how increases are to be distributed, reflect our ongoing commitment to pay for performance and take into account current cost of labor to maintain market-competitive pay.

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Assurant Response
3y
Thank you for your feedback. Our employees are our single most important asset to support customers in their moments of need, drive innovation and contribute to the long-term growth of Assurant. We’ve remained focused on continually investing in our people in several ways, including merit increases to recognize performance, compensation and benefits, ongoing training and development, and career progression.
Viewing 334 - 336 of 3,074 Reviews

Glassdoor has 3,712 Assurant reviews submitted anonymously by Assurant employees. Read employee reviews and ratings on Glassdoor to decide if Assurant is right for you.