Assurant reviews

3.5

62% would recommend to a friend

(3,068 total reviews)

Keith Demmings

75% approve of CEO

58% positive business outlook

Assurant has an employee rating of 3.5 out of 5 stars, based on 3,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Apr 9, 2025

Toxic Culture Enabled at the Highest Levels

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Compensation in corporate roles is competitive—likely because it’s one of the few ways to retain talent in an otherwise toxic environment.

Cons

In my direct experience, this company fosters a toxic work environment—one that is well-known internally, yet consistently overlooked or downplayed by leadership. The CEO appears aware of the dysfunction, but rather than addressing it, the focus often seems to be on optics. Instead of meaningful cultural improvements, the company highlights paid industry awards that claim it's “innovative,” “friendly,” or a “great place to work”—titles that, to many employees, feel completely disconnected from reality. There’s also a troubling pattern of mixed messaging. Publicly, remote work is promoted as a benefit; internally, leadership expresses a desire to have everyone back in the Atlanta office. These contradictions leave employees confused and distrustful. Leadership decisions often feel misaligned with outcomes. Individuals responsible for failed strategies are promoted, while broader teams are laid off. Leaders who couldn’t execute on their own strategies are still publicly celebrated. The message this sends is disheartening: performance and accountability appear secondary to internal politics and image management. This is the kind of company that talks a lot about D&I, but the internal experience tells a different story. It's performative—and that gives real D&I work a bad reputation. It was a difficult and disappointing 5+ years chapter.

1.0
Jan 5, 2025
Recommend
CEO approval
Business Outlook

Pros

The job itself is ok once you actually learn the material.

Cons

Where do I even start? The client I worked for was Chase bank. The operational procedures need to be analyzed and changed - [ ] on every single level starting from the top. The processes are not in place to help employees succeed. I imagine the turnover rate is extremely high because of this. For example, you can go above and beyond for a customer but if you don’t ask them to sign up for text messages, you fail the call. Why should my livelihood be determined by that instead of the quality of my actual work? Also, leadership is not there when needed and the micromanagement is just something no adult should have to deal with. Managers and team leads are extremely condescending. You can ask for help in the team chat with no response from leadership, but the moment you’re in ACW status too long or have a customer on hold too long while you wait for assistance, they are messaging you on the side. All they care about are numbers. You could be 30 seconds late from break and there’s already a message waiting for you when you log back in. The entire system needs to reanalyzed and changed. i don’t even understand how the company is successful

avatar
Assurant Response
1y
Thank you for your review - we have made sure to share your comments across our internal teams.
4.0
Jan 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Health, vision, dental, life, STD/LTD benefits for the family, even domestic partner coverage is offered. 401(k) match is great. Flexible hours and WFH where possible. The company has done a terrific job through the pandemic, for most employees.

Cons

Recent layoffs and job outsourcing to global partners is concerning. Leaders that push unrealistic KPI metrics then scream about poor quality are valued over those that care about balance of quality & quantity. Annual reviews & increases (0.5%-2%) are a complete joke; there is no 'pay for performance', therefore being an outstanding performer is not valued. No room for growth, therefore salary caps out due to job grade salary ranges. Must change jobs/roles to a higher pay grade position in order to earn more. Nepotism and favoritism abound. HR exists to protect the company, not to assist or guide employees with issues that arise.

avatar
Assurant Response
5y
We appreciate your feedback and thank you for your years of service. We encourage you to speak with your manager directly or your HR Partner with your concerns.
Viewing 7 - 9 of 3,068 Reviews

Glassdoor has 3,701 Assurant reviews submitted anonymously by Assurant employees. Read employee reviews and ratings on Glassdoor to decide if Assurant is right for you.