Asurion reviews

3.3

51% would recommend to a friend

(6,221 total reviews)
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Guru Gowrappan

42% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,221 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jun 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Awesome benefits. The environment makes it easy and relaxing.

Cons

The company is growing which means their focus is also. Not enough communication with techs and managers to set goals and build for improvements.

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Asurion Response
11y
We are glad to hear from you, thank you for your review. We love the benefits and environment too, and are glad to hear you feel the same. While not all changes can be implemented and those that can be, may take time, you are encouraged to voice your concerns and make suggestions where you see a need for improvement.
1.0
Jun 4, 2014
Recommend
CEO approval
Business Outlook

Pros

Working from home, no commute. Good benefits, free Directv service. Very nice co-workers

Cons

Pay way too low for amount of work. Extreme micro-management. I was written up for being 11 seconds late and taking bathroom breaks. Heavily monitored and huge emphasis upon sales. This is more a sales job than tech support.

1.0
Jun 4, 2014
Recommend
CEO approval
Business Outlook

Pros

Pay is great and the perks were good.

Cons

When I was first hired, it was full of competent, technical representatives. Then the higher ups wanted friendlier representatives and they hired people who couldn't power on a paper bag. Then the minimum statics went up and all the competent people were either promoted so they didn't have to meet these stats or quit. Next month they will be fired. Everyone else cheats to meet the mark.

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Asurion Response
11y
Thanks for your comments. We are glad to hear you felt rewarded by our compensation and benefits program, as we strive to deliver an environment where our employees feel valued. While we are not able to comment on your specific situation, we will share your feedback with leadership.
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Glassdoor has 6,450 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.