Asurion reviews

3.3

51% would recommend to a friend

(6,222 total reviews)
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Guru Gowrappan

42% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jul 25, 2025
Recommend
CEO approval
Business Outlook

Pros

My current boss is amazing

Cons

You are just a number on a spreadsheet. Zero loyalty even though they preach this! They also say no more layoffs for awhile and 3 months later 1,800-2,000 more people will lose their jobs without a warning! It doesn’t matter how long you have been there or how hard you work. It’s a matter of time and you will be a line on a spreadsheet too. Absolutely, horrible business practice and this won’t be sustainable for long term. Survivors guilt is real :(

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Asurion Response
11mo
Thank you for your review. We're glad to know you have a positive relationship with your direct leader, but we’re truly sorry that recent organizational changes left you feeling like just a number. While changes are sometimes a reality in a company of our scale, we understand the toll it takes and the importance of handling transitions with empathy and transparency.
5.0
Jul 25, 2025

Good place

Recommend
CEO approval
Business Outlook

Pros

Good place to work. Lots of fun

Cons

Nothing bad to report. It was a good experience

3.0
Jul 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote, so i was able to work from home

Cons

The angry customers back to back. No breaks in between calls to regroup.

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Asurion Response
11mo
Dealing with angry customers can be incredibly demanding and difficult - Customer Service Representatives are Asurion heroes. Leaders are trained to help mitigate difficult conversations and help their employees make action plans to feel confident and successful in their role.
Viewing 217 - 219 of 6,222 Reviews

Glassdoor has 6,451 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.