Is Asurion a good company to work for?

Asurion has an overall rating of 3.3 out of 5, based on over 6,451 reviews left anonymously by employees. This rating has been stable over the past 12 months. 51% of employees would recommend working at Asurion to a friend and 41% have a positive outlook for the business. The best reviews about Asurion have been left by employees working as Regional Account Manager , Senior Software Engineer and Recruiter .

Does Asurion pay their employees well?

According to anonymously submitted Glassdoor reviews, Asurion employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Asurion. This rating has been stable over the past 12 months.

How satisfied are employees working at Asurion?

51% of Asurion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Asurion 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Asurion?

Customer Service Representative (418) , Technical Support (151) , Tech Coach (141) , In Home Expert (121) , Technician (120) , Premier Support Technician (108) , Tech Support Representative (105) , Tech Support (100) , Technical Support Representative (100) , Software Engineer (97) , Customer Service Representative (CSR) (89) , Tech Expert (72) , Supervisor (68) , Manager (67) , Technical Consultant (60)

What are the pros of working at Asurion according to real employee reviews?

"The pay is a good at first because you are hourly as well as it’s remote" ((in 746 reviews)); "Benefits are great and well priced" ((in 554 reviews)); "The people are great and most times it feels like a family instead of a group of co" ((in 271 reviews)); "Work from home is great" ((in 219 reviews)); "They off a lot of vto which is good if you need that work life balance." ((in 133 reviews))

What are the cons of working at Asurion according to real employee reviews?

"Poor management and very unorganized" ((in 299 reviews)); "Frequent layoffs (usually annually)" ((in 120 reviews)); "Training was terrible (Boring Power Points)" ((in 96 reviews)); "No one is going to question it because most of their Coaches are internal hires with no leadership experience." ((in 86 reviews)); "Regardless, terrible managers and leaders are allowed to stay in their role without question regardless of how many complaints they receive." ((in 74 reviews))

What are employees saying about Asurion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Asurion layoffs and their outlook for job security at Asurion in 2026.

What are the top reviewed Asurion locations?

Nashville , Houston , Orlando , Las Vegas , Phoenix , Sterling , Smyrna , Antioch , Atlanta , San Mateo , Dallas , New York , Chicago , Los Angeles , Crestview , Russellville , Tampa , Kansas City , Charlotte , Raleigh , Altoona , Minneapolis , Memphis , Denver , Miami , San Francisco , Jacksonville , San Diego , Austin , Tupelo

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Asurion

Asurion reviews

3.3

51% would recommend to a friend

(6,222 total reviews)

Guru Gowrappan

42% approve of CEO

41% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.2

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

2.7

Senior management

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Jul 20, 2025

Nice company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very employee-centric. Above average benefit and compensation

Cons

None i can think of

1.0

Jul 19, 2025

Company is too sales hungry and blames the employees for not getting the sale

Repair technician

Recommend

CEO approval

Business Outlook

Pros

Ok work life balance. Decent pay

Cons

Company is too sales hungry and blames the employees for not getting the sale and start threating employees about their job because they couldnt get the sale eventho managers tells us good try.

Asurion Response

11mo

Hi, there - it sounds like your experience at Asurion, especially with the sales component of you role, was difficult to navigate. Sales continues to be a large piece of our technician roles and we train Lead Technicians and Store Leads to coach employees through the process and build their confidence with every sale. Best of luck and thanks for your feedback.

4.0

Jul 17, 2025

Software Engineer

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Worklife balance is good, pay is good

Cons

frequent lay offs. direction changing

Asurion Response

11mo

Work and life balance are incredibly important when choosing a company. We're glad that you had a great experience!

Viewing 223 - 225 of 6,222 Reviews

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Nice company

Company is too sales hungry and blames the employees for not getting the sale

Software Engineer

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