Is Autodesk a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Autodesk have rated their employer with 3.6 out of 5 stars in 39 Glassdoor reviews. This is a lower than average score with the overall rating of Autodesk employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Autodesk now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Autodesk .

Does Autodesk pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Autodesk with 3.3 out of 5 stars based on 39 anonymously submitted employee reviews. This is 19.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Autodesk.

How happy are Customer Service (CSR) professionals working at Autodesk?

40% of Customer Service (CSR) employees at Autodesk would recommend their employer to a friend. This rating has decreased by 41% in the past 12 months. Customer Service (CSR) professionals have also rated Autodesk with a 4.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.4 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Autodesk?

Software Engineer (280) , Senior Software Engineer (194) , Software Developer (70) , Intern (68) , Principal Software Engineer (61) , Product Manager (61) , Project Manager (56) , Technical Support Specialist (56) , Senior Manager (55) , Program Manager (53) , Software Engineer(Internship) (53) , Director (52) , Sales (51) , Manager (50) , Customer Success Manager (45)

What are the pros of working at Autodesk according to real employee reviews?

"Great benefits and a company that genuinely cares about its employees" ((in 577 reviews)); "The people at Autodesk were great and the work was extremely interesting." ((in 518 reviews)); "Supportive and good work life balance." ((in 516 reviews)); "Good pay and benefits/ancillary perks" ((in 160 reviews)); "Good Salary and Bonus every year" ((in 155 reviews))

What are the cons of working at Autodesk according to real employee reviews?

"bad management and too many re" ((in 172 reviews)); "bad managers (if you are unlucky) creating toxic working env" ((in 130 reviews)); "No career growth for employees" ((in 32 reviews)); "Lack of vision and direction from senior management." ((in 28 reviews)); "Extreme favoritism puts people in leadership positions who haven't developed the necessary skills to lead effectively." ((in 13 reviews))

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Autodesk

Autodesk Customer Service (CSR) reviews

3.6

40% would recommend to a friend

(39 total reviews)

Andrew Anagnost

50% approve of CEO

27% positive business outlook

Ratings by category

4.5

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.3

Compensation and benefits

3.1

Career opportunities

2.7

Senior management

Customer Service (CSR) employees have rated Autodesk with 3.6 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Autodesk is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

39 reviews

5.0

Sep 20, 2020

CSR Review

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits and culture values

Cons

Low Salary comparing with similar companies

1.0

Jun 18, 2020

Conservative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

not aware of any pros to be honest

Cons

the company is too conservative and too many family/relative hirings

Autodesk Response

Thank you for your review. We are always open to hearing feedback and if you want to share more about your particular concerns, please feel free to contact the Ethics Compliance Hotline: www.autodesk.ethicspoint.com or call 1-855-822-9535 so that we can discuss.

3.0

Feb 25, 2020

bad working culture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

benefit is great.. working enviroment is good too

Cons

long working hours... especially month end

Viewing 31 - 33 of 39 Reviews

Jobs at Autodesk

Customer Success Advisor, AEC

Customer Success Advisor, Design & Manufacturing

Customer Success Manager, Forma

Partner Services Consultant (Construction)

Customer Support Associate

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Autodesk Customer Service (CSR) reviews

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Conservative

bad working culture

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