Availity reviews

3.8

70% would recommend to a friend

(691 total reviews)
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Russ Thomas

86% approve of CEO

75% positive business outlook

Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

691 reviews
2.0
Jan 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Some teams have reasonably decent work life balance.

Cons

I can’t speak for the entirety of the organization, as many employees on other teams seemed to largely enjoy their situations. However, my experience as a developer in the Jacksonville office was overwhelmingly negative. The overall organizational tech stack is a Byzantine nightmare. If you find yourself on a “problem project”, you can certainly expect to have a target on your back, and the leadership team is certainly not above throwing people under the bus to pave over larger technical issues and an absence of system architecture. I would frankly recommend that developers stay far away from Availity unless they’re slated to work on one of the older, established legacy project teams. Availity does not have the management wherewithal required to build innovative greenfield projects.

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Availity Response
4y
Thank you for taking the time to share your experience, even if it wasn't as positive as we'd like. You recognize that other teams function well, but it sounds like you had a difficult experience specifically with the team you were on. One of Availity's core values is the opportunity for all associates to have an open and inclusive dialog. We have quarterly check-ins with managers, but if you don't feel like you're being heard, reach out to your HR business partners for advice and assistance to get your voice heard at the appropriate level of management. We love innovative ideas. Just like any organization out there, most of our scrum teams are successful, and a few here and there will confront challenges for various reasons. It sounds like you were working on one of our more innovative projects. Getting these right can be challenging, and every decision has to be weighed more carefully because they are more impactful. You're also often building outside the box, and the environment is less mature than that of our more established systems. But this is what it takes to push the envelope. Availity has a culture of innovation. We impose upon ourselves to get out of our comfort zone and constantly explore the latest technologies. It's a way to stay ahead of the competition, invest in our associates, and constantly augment their skills with relevant, diverse technologies such as cloud computing, infrastructure as code, or AI/ML. Thank you again for taking the time to share your review. We wish you much success in your future endeavors.
5.0
Jan 26, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits Culture PTO Good work/life balance

Cons

Call volumes A lot of Angry callers

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Availity Response
4y
We know that some calls are tougher than others, and your positivity means a lot! Thank you for taking the time to provide a review. We’re glad that you appreciate the culture and balance that we have all worked to create here at Availity. We know how hard our Technical Support Specialists work each day to provide the outstanding customer service that sets us apart as a leader in our industry. Most often, providers who call our call center need help with a new or unfamiliar process or frustrating technical issue—we’ve all been there at some point. Some may start angry or impatient, but after a short conversation, our experience is that most customers are truly grateful for your help and support.
5.0
Jan 21, 2022

Great company with great culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People at Availity are truly interested in solving problems rather than pointing fingers. There is great teamwork and a "how can I help" approach. Availity continually innovates, but doesn't let "perfect" get in the way of "very good".

Cons

Nothing specific - cons would be similar to what is experienced at any other company.

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Availity Response
4y
Thank you for the great review! As a long-time associate, you played an integral part in building and nurturing the diverse and collaborative culture we have today at Availity. Teamwork is essential to our business, and for successfully executing an Agile methodology. We know that excellence doesn’t mean perfection, which allows us to problem solve and innovate quickly—a skill that our customers truly appreciate. Again, thank you for your comments and contributions to Availity’s success.
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Glassdoor has 722 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.