Availity reviews

3.8

71% would recommend to a friend

(690 total reviews)
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Russ Thomas

86% approve of CEO

74% positive business outlook

Availity has an employee rating of 3.8 out of 5 stars, based on 690 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

690 reviews
4.0
Nov 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Great work life balance. Never have any push back on taking care of life needs, requested vacation always gets approved, can even take extended vacations if planned accordingly. Everyone is great to work with, cordial and understand the goals we are trying to accomplish. I've had a great experience working alongside coworkers, pushing ourselves to grow and change healthcare as best we can. A lot of tenured employees that shows its a great place to work for a long period of time. CEO is awesome as well as the senior leadership team.

Cons

Moving to a 40% U.S. workforce and 60% india based workforce. Clearly following a classic U.S. based tech company route of trying to save money by cutting U.S. jobs. I don't think this will be successful. Seems like senior leadership in Product turns over every 4-5 years then the cycle restarts for how we build products.

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Availity Response
5mo
Thank you for sharing your experience and for highlighting our teammates, leadership, and work-life balance. We’re proud to be a flexible, remote-first company with generous time off, because we want people to be at their best at work and at home. At Availity, we truly believe in being one global team. Our expansion in India isn’t about cost—it’s about tapping into a larger talent pool, enabling 24/7 support, and accelerating innovation for our customers. The Bengaluru Global Capability Center is designed to foster collaboration and deliver round-the-clock solutions, not to create an “us vs. them” environment. Every associate, regardless of location, is held to the same high standards and works toward shared outcomes. We’re proud to be a flexible, remote-first company that prioritizes work-life balance and offers generous time off. Our leadership is committed to maintaining continuity and focus, as seen in our multi-year platform consolidation program. This initiative is streamlining our core services, unifying user experiences, and helping teams deliver improvements faster and more securely. Data protection is absolutely non-negotiable for us. Availity maintains HITRUST certification, SOC 2 Type 2, HIPAA compliance, and is a CORE-certified clearinghouse. We use FIPS-validated encryption, operate under formal privacy and security policies, and undergo independent annual audits. Safeguarding PHI/PII is foundational to how we build and run our products. We value feedback from associates—whether shared publicly or through internal channels—because it helps us improve. If you have suggestions on platform alignment or collaboration, we encourage you to share specifics. Our mission is to make healthcare work better for everyone, and we appreciate everyone’s commitment to that goal.
4.0
Nov 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Good for those who are early in their career Good culture and environment

Cons

Compensation should be better for freshers

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Availity Response
5mo
Thank you for sharing your feedback and for calling out our positive culture and supportive environment for associates early in their careers. Availity is committed to keeping pay competitive with the market. Total rewards at Availity include competitive base pay, variable performance-based compensation, and comprehensive benefits. Our pay-for-performance approach aligns recognition and rewards with company goals and individual contributions so that associates can grow their impact and their earnings over time. If you’re early in your career and want to understand what progression looks like, please reach out to your manager and engage in our Individualized Development Plan process. Thank you for being a valued part of the Availity team! 
2.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits Tech support is helpful Team meetings Fun things at corporate Work remotely

Cons

Low pay High workload KPI's hard to reach Back to back calls Irritated callers

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Availity Response
6mo
Thank you for sharing your feedback and for your dedication as a Customer Service associate. We truly value the important role our Customer Service associates play in supporting our customers and shaping their experience with Availity. We recognize that the call center environment can be both rewarding and challenging. Your comments about the benefits of teamwork, remote work, and supportive tech resources are appreciated. We also recognize that workload, KPIs, and compensation are important topics. We encourage you to speak directly with your management team about our Milestones incentive program. Your feedback matters, and we remain committed to creating an environment where associates feel supported and set up for success.
Viewing 37 - 39 of 690 Reviews

Glassdoor has 721 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.