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      Availity

      Engaged Employer

      Availity reviews

      3.8

      71% would recommend to a friend

      (691 total reviews)
      avatar

      Russ Thomas

      86% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      691 reviews
      5.0
      Apr 21, 2021

      Availity A OK

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great communication and transparency from top down.

      Cons

      Not as well known as they should be.

      avatar
      Availity Response
      5y
      Thank you for sharing this and highlighting our great culture! Thanks to our people, we’re proud to have earned Great Place to Work® Certification™ this year. Our company culture is our top priority!
      4.0
      Apr 21, 2021

      Great Company with a lot of room for upward growth

      Client services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/Life Flexibility. This was honestly the most important thing to me in my job search. Availity has been great anytime I needed to take off in a moments notice. They are flexible with my hours and understand that life happens. Also the room for upward growth is fantastic, after a year in the call center you can really make a great career for yourself in the Healthcare IT sector. Availity wants you to succeed and to help you meet your career aspirations.

      Cons

      The training is not the best. Your first week on the phones you're just reeling trying to figure out what's going on, eventually you get it but I did not enjoy the time when I couldn't help people due to the fact I didn't even know what they were asking. I felt more like a hinderance than I was helping. The training simply needs to improve

      avatar
      Availity Response
      5y
      Thank you for taking the time to write such a thoughtful review. We are going to jump right to that quote, “You get out of it what you put into it.” We’re not sure who your manager is, but that’s excellent advice, and it applies to so much more than just your role at Availity. Let’s talk about training; we have heard this comment before in numerous reviews. And although you felt like a hindrance, we promise that you weren’t. We have made big improvements to our training in the call center since you started. But we remind all new associates that healthcare is complicated, and everyone should give themselves some grace as they work to learn it. But, as you said, if you are focused and committed to giving it your all, you will be successful. Again, thank you for your review. We are so glad that you are happy working at Availity!
      5.0
      Apr 16, 2021

      Excellent People

      Product owner (po)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people: Everyone is excellent to work with and very understanding of learning curves. Leadership: I've been impressed with the leadership team from the beginning. They are inclusive, mindful, conscientious and driven to succeed. Onboarding: There is a LOT to learn, and the onboarding process has been pretty good. There is room for improvement, but it's far better than many other places. Work/Life balance: This goes along with "people," because there is a genuine recognition that everyone needs time away to regroup and come up with some of their best ideas. The hours are reasonable.

      Cons

      A lot to learn: if you're coming from outside the healthcare industry, there is a whole new language to learn. Availity also has its own language, and both are chock-full of acronyms and abbreviations that are difficult to discern. It comes with time, but I wish there was a glossary of terms to review. With a company this size, there can be a disconnect between people/groups. I've been fortunate to have access to someone who seems to know everyone and everything, so I can get help, but it can be tricky if you're trying to find the right person or team. I guess a team directory would be good, but there's a good bit of movement that would make that difficult to maintain.

      avatar
      Availity Response
      5y
      Thank you for writing such a fantastic review! We agree, there’s a lot to learn at Availity—especially if you’re new to healthcare. But that doesn’t mean our “healthcare veterans” know it all, either. Fortunately, we know there’s a learning curve, so we make space for associates to learn, ask questions, and share resources to help everyone feel informed and engaged. There may even be an acronym glossary hiding around here—we’ll make sure to get it updated and posted to our internal website. Excellent idea!
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      ReviewsAvaility reviews

      Glassdoor has 722 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.