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      Availity

      Engaged Employer

      Availity reviews

      3.8

      71% would recommend to a friend

      (691 total reviews)
      avatar

      Russ Thomas

      86% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      691 reviews
      5.0
      Aug 31, 2021

      Great Place to Work

      Client services supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is always plenty to learn and new opportunities for growth in various depts, supervisors and managers encourage others to succeed and provide them with the tools they need to grow Medical benefits when added to FSA/HSA benefits provide security and comfort to me (family of one) The support I receive overall and room to make mistakes to learn from them has allowed me to succeed during my short time here The culture and environment has kept me here for 2.5 years, longer than any other job I’ve held simply because I feel accepted, heard and welcomed

      Cons

      Communication can always be improved as information trickles down from larger depts to smaller ones and to the call center

      avatar
      Availity Response
      4y
      WOW! This is everything we love to hear and more. We share your appreciation and excitement about the fantastic initiatives that have taken us from good to great, including unlimited PTO, improved health plan coverage, technology investments, our Diversity & Inclusion program, and focus on giving back to our communities. The list goes on and on… We appreciate your observation/feedback about having a greater ability to drive information across our teams. We’re a fast-paced environment with many competing priorities. Can we continue to improve our alignment and collaboration? Absolutely! So, we welcome your new ideas to improve cross-department collaboration. Again, thank you for your feedback. We are so glad you are here!
      4.0
      Aug 27, 2021

      Excellent company. Still needs improvement.

      Operations support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Pay. *Dental Benefits. *Vision benefits. *401K * PTO *Opportunities to grow. *Overtime. *Very fair work environment. Those are the cliff notes. Availity is a great company to work for. I love working here. My colleagues and supervisor/directors, are the best I can ask for. Very understanding, fair, honest, and always challenging you (in a good way). In an Operations role, you see all sides of Availity. The call center side, the backend, the sales and account management sides. You get to meet new people everyday and build friendships with personnel in other departments. Those friendships can lead into your next position. Availity, from the call center to operations center, are always trying to push you with a simple question, “where do you want to go next?”. Managers WANT you to move up. As Availity loves to promote within, it’s an amazing and very simple dynamic. As you can start on the “front lines” of client services (which is basically tech support) and move anywhere you want (as long as you work hard, show up, and stay dedicated). Working here is an experience. I do not plan to leave, I plan to keep working hard and getting skilled for future opportunities. Oh, unlike most decent sized companies, you will actually run into the CEO Russ, if your at the office (depending on the day). He’s a really laid back, and a chill personnel. He gets my approval.

      Cons

      Availity does have cons. The medical benefits are not great. The apps.availity.com site UI feels 2010. The good news is, we have plans to change that. When it breaks down to the business aspect of Availity, this where it can be conflicting. There are more sales personnel and account managers, than developers per team (which is about 1 or 2). This causes backlog in production and feature request tickets. Some teams are excellent at their role, but do not have the resources to repair or change anything. Some teams ignore issues, and you question if there is a lack of care or lack of understanding their own application. This is disappointing and can be extremely frustrating, when it occurs. This is not every department, most, are very helpful, of course there are always “bad apples”. Communication is a lot better than it used to be, BUT it’s still not great between departments. Teams will just change protocols or features on a dime, and not notify the teams that are directly affected. This, is terrible, and absolutely unacceptable. All of this compacted, results in a not so great experience for clients, the ones we built everything for in the first place. Providers, billing specialists, and other business opportunities.

      avatar
      Availity Response
      4y
      Wow! Thank you for such a thorough and thoughtful review. We appreciate the real feedback. Availity is a great place to work and a place where you can have a long, successful career in healthcare. So many of our associates have grown their careers with us; it’s what makes Availity feel like a family. You’ve hit the nail on the head, we do need to improve cross-departmental team collaboration and communication. We’ve heard this same feedback on our annual associate engagement survey. When you’re in a hyper-growth phase like Availity is now, processes are put to the test and communications can break down. The good news is that we know this is an issue and we are working to make improvements across the board. Better defined processes, more transparency and communication, increased accountability, and recognition of achievement are all on the table. The best part is that Availity is a place where we can talk openly about these challenges and work together to solve them. Again, thank you for your review. We are glad to have you on our team!
      5.0
      Aug 16, 2021

      ACS Representative

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everything they have so much to offer and room to grow to move up the ladder.

      Cons

      None I can think of the company is really great and tries hard to be the best.

      avatar
      Availity Response
      4y
      WOW! This is everything we love to hear and more. We're happy that you enjoy being a part of our Client Services team. Know that the work you are doing is having a positive impact on our healthcare provider community and making a real difference! Thank you for taking the time to share your review.
      Viewing 562 - 564 of 691 Reviews
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      ReviewsAvaility reviews

      Glassdoor has 722 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.