Availity reviews

3.8

70% would recommend to a friend

(693 total reviews)
avatar

Russ Thomas

86% approve of CEO

75% positive business outlook

Availity has an employee rating of 3.8 out of 5 stars, based on 693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

693 reviews
4.0
Mar 29, 2024

Good Workplace

Recommend
CEO approval
Business Outlook

Pros

Great people and great solutions.

Cons

Team level management is hit and miss.

avatar
Availity Response
2y
Thank you for this concise review. We agree with you - Availity has great people who care about each other and provide positive solutions that will trickle down to everyone who is touched by the healthcare system. We appreciate your feedback about team-level management. We seek to ensure our management processes empower and support our teams so they perform at their best. Understandably, inconsistency in management styles can impact the teams’ dynamics and productivity. Micromanagement is not the norm at Availity, and we are sad to see it mentioned here. Our culture is based on trust and autonomy across all teams. Everyone should have the freedom to innovate, develop, and share all ideas in a safe environment. Please reach out to your manager or HR Business Partner with your concerns. Thank you again for your review. We appreciate all you do for Availity.
5.0
Mar 27, 2024

Making a Difference

Recommend
CEO approval
Business Outlook

Pros

Great onboarding experience and a team that's open to new ideas. There is also a shared passion to make a better product.

Cons

Cross team collaboration could be a little better, but that can be the nature of a larger, successful company. It also is actively being improved upon.

avatar
Availity Response
2y
Thank you for this 5-star review. We are thrilled to hear you enjoyed the onboarding process and are experiencing a few things that make Availity a Certified Best Place to Work™ - being open to new ideas and passionate about our mission of providing everyone with a delightful healthcare experience. We continuously strive to enhance our collaboration between teams to ensure we are maximizing our potential to deliver the best possible outcome to our customers. We appreciate your feedback and acknowledge that it is a work in progress. Thank you again for this review. We are so happy you are part of our team.
2.0
Mar 25, 2024

It used to be fun

Recommend
CEO approval
Business Outlook

Pros

Fully remote and you have to work with some of the smartest people you will ever meet.

Cons

Out of touch upper management, will cave the second a customer complains even if it's a self inflicted wound on the customer's side. Still trying to figure out how they keep making the Best Places to work list. The culture has changed significantly and not for the better. Processes are not appropriately documented and there is no standard process. They keep saying they are pushing for standards but if the payer who uses technology from 1990 can't update something because it will impact their legacy systems, it becomes our problem.

avatar
Availity Response
2y
Thank you for taking the time to provide feedback. To your point, our people shape our culture and make Availity a Great Place to Work™-certified company. We agree our associates are some of the smartest, most innovative people. They are also driven to solve some of healthcare's biggest challenges for our clients. Availity's mission to provide a delightful healthcare experience for everyone offers our associates a career with purpose—and they can see the positive impact of their work every day. In the past few years, Availity has evolved into a rapidly growing company committed to continuous improvement, transformation, and improving healthcare. While some changes have been more challenging for associates than others, we have always made sure to keep our finger on the pulse of our culture. Our culture helps us win new business, attract top talent, and remain competitive in our industry. Availity has always excelled at customer service, and we work closely with our clients to solve problems. Sometimes, that means meeting clients where they are in their technology journey. However, as a multi-payer solution, our leadership team focuses on innovation and solving problems at scale whenever possible. There are many opportunities for process improvement as we continue to transform as a company—please be sure to share your ideas with your manager.
Viewing 145 - 147 of 693 Reviews

Glassdoor has 724 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.