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      Availity

      Engaged Employer

      Availity reviews

      3.8

      70% would recommend to a friend

      (692 total reviews)
      avatar

      Russ Thomas

      86% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      Availity has an employee rating of 3.8 out of 5 stars, based on 692 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      692 reviews
      4.0
      Jan 16, 2023

      Good, But On The Down-Turn

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flex attendance policy, generous time off for even entry-level employees. Insane benefits, generous starting wage, and lots of room for growth. Management is generally enthusiastic and helpful, and if you show initiative there are many opportunities to expand your skillset even at entry level.

      Cons

      Their entry-level call center position is swiftly imploding. The company is growing exponentially every year, and they cannot keep up with staffing need, especially as more tenured call center employees consistently promote out as soon as possible due to burn-out. They will not fire consistently terrible performers, but their best workers keep going on to more challenging positions within the company. They need to overhaul or they're going to lose a lot of labor.

      avatar
      Availity Response
      3y
      Thank you for your review. Respectfully, we must disagree with you about being in a downturn. Over the past two years, Availity has experienced tremendous growth. Fueled by the pandemic, and the mounting challenges with staffing and legacy system maintenance, more health plans and providers are looking to Availity to help sustain and grow their healthcare businesses. There has never been a better time to be at Availity. Thank you for mentioning our substantial compensation package, which is rare in most companies. We also invest in our associates by providing resources to expand their knowledge and skillsets—opening doors for career growth opportunities. There is no limit to what you can accomplish at Availity. Our associates have acknowledged these advantages, consistently ranking Availity as a Great Place to Work™-certified company in technology, for women, and Millennials. Availity Client Services, or the call center, is the heartbeat of Availity. These associates work with our customers every day to drive efficiencies in healthcare. Being on the front lines is challenging, and we routinely reward their efforts through our recognition programs and activities. While it may not always feel like it, each associate is making a positive difference in the lives of our customers and their patients. Senior management closely monitors staffing levels to ensure we appropriately meet our service requirements and client demands. Because volume in this area fluctuates throughout the year, we are cautious about staffing up too quickly. However, burnout is real. And if you are feeling overwhelmed in your role, please talk with your manager. Our generous PTO benefit is in place to help associates find that healthy work-life balance they need. Everyone here works hard, and each of our jobs includes some stress, which is why it is essential to be able to step away when needed. The work/life balance only happens when we put forth the effort to make it work for us. We hope you stick with us to see all the opportunities at Availity.
      5.0
      Jan 13, 2023

      Excellent Introduction to Healthcare Support - Career Builder

      Client services technical support specialist i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing department and company culture, Day 1 benefits, competitive starting pay for entry-level position

      Cons

      Mandatory 12-month period in position to gain eligibility to promote

      avatar
      Availity Response
      3y
      Thank you for this 5-star review highlighting our company culture, benefits, and competitive compensation. Those are just a few of the things we love about Availity too. When you are a valued associate, you enjoy what you do. And at Availity, you are disrupting the healthcare industry positively and meaningfully. Availity Client Services is consistently recognized for excellence by our customers. When we hire someone for Availity Client Services, they become an integral team member. Keeping new hires in place for at least a year helps the new team members learn about Availity and our clients while building consistency within the team. This timeframe allows for training and growth to prepare you for the next step in your healthcare career. Thank you again for this review. Availity is happy to have you on the team!
      5.0
      Jan 13, 2023

      Availity’s a Great Place to Work!

      Architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Constantly innovating and trying to be the best partner. Open to new ideas, and new ways to make the payer/provider interactions the best possible.

      Cons

      Need more people! There is so much to do in this space people are the greatest asset and Availity really needs to increase their employee base.

      avatar
      Availity Response
      3y
      Thank you for your review. The healthcare industry is ever-changing, so we welcome and encourage new ideas to improve payer-provider interactions and user experience. Availity is on the cutting edge of the healthcare technology industry because of all the incredible and innovative associates who work here. It’s a great time to be at Availity. We are experiencing tremendous growth, which is a good problem to have. We have several positions open and are always looking to bring on new talent. However, we are less concerned with the number of new associates than the quality of those associates—and getting them in the correct positions. We know that when the right associate is in the right role, magic happens. Again, thank you for your review. We are delighted that you are part of the Availity team.
      Viewing 223 - 225 of 692 Reviews
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      ReviewsAvaility reviews

      Glassdoor has 723 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.