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      Avetta

      Engaged Employer

      Avetta reviews

      4.0

      74% would recommend to a friend

      (447 total reviews)
      avatar

      Arshad Matin

      82% approve of CEO

      84% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.2

      Work/Life balance

      4.0

      Culture & values

      3.9

      Senior management

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      Avetta has an employee rating of 4.0 out of 5 stars, based on 447 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Avetta employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      447 reviews
      3.0
      Mar 22, 2023

      In decline

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great service, loads of great workers 'on the ground'.

      Cons

      The once great team culture is unfortunately gone.

      avatar
      Avetta Response
      3y
      Thank you for your feedback. We would love to hear more regarding team culture. We take pride in creating and nourishing a thriving culture here at Avetta. From engagement surveys, where we give all employees a chance to let us know how we are doing and how we can improve; to investing in individual development plans so that each employee can feel a sense of purpose and belonging/contribution to a greater organizational good; to maintaining an incentives plan that's specifit to the SSP organization, and a recognition program (EPIC) that we believe is fundamental to a strong team culture - with all that in place, we see a strong team culture being developed. If you have suggestions for improvement, we would love to hear from you. You are welcome to email us at hr@avetta.com or culture@avetta.com with your ideas!
      5.0
      Mar 16, 2023

      Nice work environment

      Ssp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity for growth. Great team. Fun activities. Fast paced. Balance between work from office and remote.

      Cons

      It takes time to learn everything and be confident in what you are doing, but after a few months it becomes second nature.

      avatar
      Avetta Response
      3y
      Thank you for your feedback! We appreciate your committment to #CustomerDelight even though it requires a lot of work upfront to learn everything. Thank you for helping us be the best in the industry!
      3.0
      Mar 10, 2023

      Micromanagement

      Compliance specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Snack room, lunch on special occasions.

      Cons

      Loud, obnoxious bells to let agents know to hurry and take phone calls.

      avatar
      Avetta Response
      3y
      Thank you for taking the time to post a review. We appreciate that our agents work hard towards espousing one of our top values: Customer Delight, and that includes keeping hold times short for our valued customers when they call in. We also realize that it can be a challenging task - and we thank you for all your contributions you made durng your employment with us.
      Viewing 130 - 132 of 447 Reviews
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      ReviewsAvetta reviews

      Glassdoor has 465 Avetta reviews submitted anonymously by Avetta employees. Read employee reviews and ratings on Glassdoor to decide if Avetta is right for you.