Pros
Usually wearing whatever I wanted. Casual dress code. Sometimes getting to leave early, because I could not stand being there.
Cons
Being micro-managed in a call center environment by people who truly don't care about the actual employees. During orientation, a fellow new-hire asked how often new-hire classes would occur. The trainer stated, "we just wait for natural attrition to occur." That was red flag #1. They do nothing to retain employees and constantly rotate them out, like a revolving door. In the call center they STEAL your lunch breaks! Meaning we were told from day 1 that we get a 45-minute lunch break. But on the floor, they do mandatory overtime with NO notice and reduce your lunch to 30 minutes. With no notice, you can't prepare to bring a lunch, the in-building cafe is already closed, and you have to scramble to find lunch elsewhere, BUT then don't have time to actually EAT lunch. The purpose of a break is to have a moment to de-stress & decompress, but ABG does NOT care about the employee's well-being, mental or otherwise. Outdated policies, procedures, software, & equipment. Forcing us to give customers the run-around, telling us to resolve the call, yet not providing us with the ability to adequately do so. We literally had to lie to customers, just to "get them off the line & reduce handle time". Time and time again, the SAME customer ended up back on my line with no resolution. And when I actually took the time to professionally get that resolution, I was reprimanded about excessive handle time. ABG, if you don't want us to OWN & resolve the call, then don't send them to us! They LITERALLY have employees lying to the customers, which creates a negative experience for both the employee & the caller.