1.0
Aug 16, 2012
Recommend
CEO approval
Business Outlook
Pros
Basic benefits, nothing different or better.
Cons
Very poor management, no communication with Team Leaders who in turn fail to advise agents. Favoritism abundant with Team Leaders. Time management sets unrealistic guidelines that don't allow agents to support inbound client phone calls properly. Agents are required to be at their desks and logging into all apps on their own time and if not signed into their phones at the second their shift starts they are punished for each SECOND they are late. (Employees are given a stop watch) All benefits and required paperwork must also be done on your own time. Lastly they pick and choose what expenses you get reimbursed on so if you work from home beware.