BECU reviews

3.0

40% would recommend to a friend

(701 total reviews)
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Beverly Anderson

48% approve of CEO

37% positive business outlook

BECU has an employee rating of 3.0 out of 5 stars, based on 701 company reviews on Glassdoor which indicates that most employees have an average working experience there. The BECU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

701 reviews
3.0
Jun 24, 2019

good benefits limited work life balance

Recommend
CEO approval
Business Outlook

Pros

BECU has a wonderful working environment with friendly staff and management. Plus they offer very competitive benefits, tailored to mental/physical health and staying active.

Cons

While receiving benefits is a pro, they limited amount of time you have to take care of yourself is a con. It's hard to get time off and you are required to take PTO everytime you take time off. You may think this is good, but when youre a semi-new employee going thru a health issue with basically no PTO accured, you are pretty much out of luck. Another downfall are the hours. Most week you are working 9 hours a day + a 45 min lunch. Adding in commute time, you're at work for over 10 hours which can be exhausting

1.0
Jun 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Part-time workers get really great benefits.

Cons

* Fluctuating week-to-week schedule * Part-time workers get half the training as full-timers but are expected to produce at a higher rate on an hourly basis * Sales goals are very aggressive, lots of pushing of loans, lines of credit, and credit cards to people who really don't want them * Another Seattle company that talks about its diversity but whose corporate hierarchy doesn't include a person of color * When talking to other part-time workers, there's a clear frustration over the wide gulf between what we're expected to do and what we're trained to do * Depending on what NFC you're at, the members can be friendly or very, very rude and demanding * Systems are antiquated and redundant. You have to fill out a form to fill out a form to fill out a form and if you miss anything QA will let you know and then your manager will let you know and then your assistant manager will let you know (Real Office Space vibe sometimes) * Because it's retail, lots of micro-management. On more than one occasion a manager interrupted my conversation with a member to make sure my email was organized (it was, just not the way the manager preferred). * Not really receptive to new ideas or explaining current ones. I often asked my manager why we did certain things and was often told it's because we have to with no further clarification to help me better understand my role.

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BECU Response
6y
We appreciate your comments and service to BECU. As a credit union, we believe that a great member experience starts with a great employee experience. We’re committed to providing our employees with the education, trainings and guidance they need to excel and do their job effectively. Your comments have been shared with HR for consideration. We also recognize the role infrastructure plays in delivering our employee and member experiences. We’re continually looking for ways to enhance our systems and processes without compromising our culture and core values – the things that make BECU truly unique. While we’ve passed along your comments, we also encourage you to reach out to your manager, HR business partner or leadership team to share additional details about the feedback you’ve provided. Cultivating an environment where our employees feel heard, can contribute their ideas and make a tangible impact is paramount.
5.0
May 15, 2019
Recommend
CEO approval
Business Outlook

Pros

The people are amazingly warm and kind and easy to get along with.

Cons

Due to the small teams working on projects, work gets pushed off as a “fast follow” which never happens

Viewing 130 - 132 of 701 Reviews

Glassdoor has 749 BECU reviews submitted anonymously by BECU employees. Read employee reviews and ratings on Glassdoor to decide if BECU is right for you.