BECU reviews

Leadership is changing very fast, possibly too fast for what BECU is. There has been a very large influx of outside leadership from much larger and some failed/failing banks, that don't fit the culture and heart of the credit union. Difficult to say how to change this, because they are in charge. We are a non-profit and membership-based organization, they focus a lot on profit-like products, services and investments. Does not match our membership make-up. Who are we trying to serve?

The sales goal that could make or break an employment; a seemingly tedious form of quality control that puts everyone on their toes adding more stress to the already pressure cooker environment in trying to meet sales goals; employee turnover, while it's good for BECU's bottom line it impacts the quality of work and efficiency. Case in point, I closed on an auto loan just recently and the consultant who has worked for BECU for a year just made too many mistakes. This in turn put additional burden when I had to contact BECU the following workday to have them change the contract. Call center loan reps could not even give me a simple bi-weekly calculation when all variables were available. Last but not the least, there's no denying the fact that after the subprime crisis, the feeling that BECU has metamorphosed into a profit driven organization is out in the open. At least that's how I see it too.