Is BNY a good company to work for as a Client Service Representative?

Client Service Representative professionals working at BNY have rated their employer with 3.0 out of 5 stars in 88 Glassdoor reviews. This is a lower than average score with the overall rating of BNY employees being 3.4 out of 5 stars. Search open Client Service Representative Jobs at BNY now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at BNY .

Does BNY pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at BNY with 3.2 out of 5 stars based on 88 anonymously submitted employee reviews. This is 3.1% worse than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at BNY.

What are the top reviewed jobs at BNY?

Vice President (741) , Analyst (614) , Associate (394) , Senior Associate (304) , Senior Analyst (258) , Fund Accountant (245) , Software Engineer (201) , Business Analyst (176) , Lead Analyst (175) , Software Developer (149) , Financial Analyst (138) , Director (130) , Operations Analyst (129) , Intern (124) , Intermediate Representative (116)

What are the pros of working at BNY according to real employee reviews?

"Good work life balance so you can manage your professional and personal life together very good" ((in 1342 reviews)); "People were great and i enjoyed that no one had any egos when it came to assignments at hand." ((in 934 reviews)); "Provides good benefits and very flexible when it comes to handling personal matters outside of work." ((in 896 reviews)); "Culture is good and diversity" ((in 598 reviews)); "Work culture was good and flexible" ((in 331 reviews))

What are the cons of working at BNY according to real employee reviews?

"Low pay and top to bottom mentality" ((in 732 reviews)); "Management (for the most part) has poor communication and does not know how to manage without micromanaging." ((in 701 reviews)); "salaries can be low and untransparent." ((in 474 reviews)); "Managers sometimes have less knowledge than associates on certain funds if you get a bad manager." ((in 310 reviews)); "Frequent layoffs and workforce reductions" ((in 284 reviews))

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BNY Client Service Representative reviews

3.0

57% would recommend to a friend

(88 total reviews)

Robin Vince

66% approve of CEO

39% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Culture & values

3.2

Compensation and benefits

3.1

Work/Life balance

2.7

Career opportunities

2.4

Senior management

Client Service Representative employees have rated BNY with 3.0 out of 5 stars, based on 88 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have an average working experience there. BNY is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

88 reviews

2.0

Nov 12, 2024

Review of BNY Mellon as a Contractor

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Ample Overtime Opportunities: Plenty of overtime available for those seeking extra hours and pay. Nice Office Space: Clean and modern office environment, providing a pleasant workspace.

Cons

Poor Contractor Treatment: Contractors are often treated as just a number, with no benefits and little recognition. Open Seating Policy: Can make the workspace feel impersonal and hectic. High Pressure to Be On-Site: Contractors are pressured to come into the office, with limited flexibility for remote work. No Time Off: Time off is not available, making it difficult to balance work and personal life. Unpredictable Contract Renewals: Contractors are informed only a day before their contract ends whether it will be extended, creating job insecurity.

4.0

Nov 7, 2024

Great people but old fashioned way of working

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Social team and nice people to work with. people you can count on. A lot of freedom in doing the work, as long as you do your job management does not bother you.

Cons

The systems used are old and some processes are very manual.

3.0

Sep 27, 2024

It's ok only

Client service representative

Recommend

CEO approval

Business Outlook

Pros

It's ok only little cold culture

Cons

Micromanaging is at its peak and salary on the lower end

Viewing 7 - 9 of 88 Reviews

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BNY reviews FAQs

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BNY Client Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Review of BNY Mellon as a Contractor

Great people but old fashioned way of working

It's ok only

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