BNY reviews

Management is very unethical & unprofessional. A lot of employees were sexually harassed/ innuendos, teasing, the culture is like being in High School all over again. Even though your coworkers age range from 21 to late 40's. There is absolutely NO growth potential here. My coworker had worked for 10 years.. he was making $5 more than I was (I was in my first month). Everyone looked like zombies. Some people tried to make the best of it. Also another big one: there's literally NO transferable skills for any other line of work. The longer you work here- the harder it will be to find a better job because no transferable skills.

Lack of training. You learn it all on each call you take. The 5 weeks of training only gives you basics. There is too many products and situations that will not prepare you. Huge Turnover rate, out of 13-15 people per training class all but 2-5 leave within a year. Too many inexperienced workers cause unnecessary escalations and make others upset. This should be number one but the pay is not any good or merit increases. No bonuses. You start most cases in a temp agency before being hired. This is a high stress enviroment with many rude callers. PFS Agents are disrespectful and unprofessional. Some not all. One of the worse even though you have two 15 min breaks and 30 min lunch if you take unscheduled break for the restroom and you are too long you get lectured.