Pros
BTS tries to occupy a space where learning & development and management consulting intersect. It does so by offering custom business simulation tools tailored to the client, which highlight key success factors for the client's business. BTS sales tag line is, pilots learn to fly without risk in a flight simulator, so should business leaders in a business simulator. As a result, BTS attracts some of the brightest people I've worked with and gets very interesting companies with interesting business challenges as clients. It also does a fair amount of training on its own employees on the topics including sales, presentation, development, etc. As with any other professional services, the job requires tons of travel, which sometimes includes ones to international destinations and luxury/ premium corporate off-site venues. BTS used to plan an annual employee ski conference to a resort destination in Europe.
Cons
Their profitability is highly sensitive to the personnel expense relative to sales volume. So the average comp level is low, especially compared to typical permier management consulting firms BTS aspires to become. It is especially low at entry level. The sales highly cyclical and when it comes down, it comes down fast. To avoid carrying too many people so they can retain profits, BTS tends to overwork its staff which results in high turnover. Their philosophy is for every employee to become a "triple threat" - be good at sales, development, and delivery of workshops. The management talks about making improvements in forecasting, staffing and achieving better work-life balance. However, I have not seen meaningful improvements while I was there. They also let go people quickly but that's not so unusual in the consulting industry. What pains me a bit is to see that they almost focus on hiring young people without much work experience who are attracted to BTS's exciting appearance. As soon as those new hires sees the reality and learn what they are missing relative to outside BTS, they leave. They tend to find positions at highly reputation companies like Google, Wall Street firms, etc. For them, such realization happens after 2-3 years of working there. But that's long enough for BTS to extract value out of them and they will find replacements. It is interesting to note that the turnover is rare at the top level. You do not see experienced leaders moving to the industry or join an exciting start-up or anything like that. I suspect they are comfortable keeping the status quo. It has been a while since I left so I hope the situation has improved.