Badger Meter does not have a training process. If having any sort of formal training is something you were expecting I recommend looking for another place of employment or taking initiative and learning everything yourself. No credit, recognition, raises or promotions will be offered for taking initiative but the employees who do this are rewarded with more work.
The work environment can be uncomfortable due to unmanaged situations. Reporting anything to management or HR will take months to years (if they are not just ignored completely) to get a response while the situation continuously festers.
Certain people are knowingly toxic to communicate and work with. There is little to no disciplinary action for this it is just something you are expected to deal with because "it is how it is." When harrassment and inappropriate comments are made they are brushed off with no repercussions.
The guidelines for how to do the job are blurred through multiple managers, supervisors, locations and departments with no hope for any sort of clarity. When it is requested it is simply put on the back burner because everyone is 'too busy'. This is a detriment to the team as situations continuously arise with no resolution, or multiple different answers on how to handle it. The managent team is nowhere near on the same page.
The company itself is consistently removing the hardest workers and ignoring the people who are actually causing the customer, the process and the company harm. They also do not hire replacements, Badger simply throws everything on the people who are already busting their behinds trying to get things done. They will not work with the team to figure out what is going wrong and help then adjust. The company simply throws an unmanageable workload on their hardest workers while others slide by doing the minimum or spending their day walking around the building and conversing with people in different departments. They then ask for, and for certain departments, demand overtime to get "caught up".
The company also makes poor choices in promoting and hiring. They hire leaders into roles to set general standards for the team who dont understand how to do the job and seemingly refuse to learn.
There is no trial period therefor people who struggle with the technicalities and understanding of doing the job are left to struggle instead of being let go. This puts more weight on the team as they pick up the slack for the managers, supervisors and team members who simply cannot get the hang of their convoluted process or do not feel the need to.
The company itself is also an advocate for empty promises. They promise that the processes are getting better and easier.
This is done with no regard for the people who have to use the processes and systems they are working on. When suggestions are made they are ignored or mocked and nobody seems to value the opinion of the people on the front lines.
They promise to hire people that were lost, the people they hire are into completely different positions and/or refuse to do the work. They then claim that headcount is the same when in reality the number of people tackling the workload is much less.
In general the term "it's getting better" has been going around for a while now. This is not at all true, the company has done nothing but spiral out of control and the higher ups do not care to do anything but complain about how far behind the company is.
Badger, as a company, has virtually zero customer focus. As far as they are concerned the only part of the company that should be focused on making the customer happy is customer service itself. All the while that department has almost no control over the circumstances and is always the department that gets fed to the wolves when things go south.
At the end of the day the job would have been enjoyable if not for the above. The company has zero focus on finding a way to yes in any way shape or form and the negativity is overwhelming and morale has dropped to a dangerous low.