Does Bakkt pay their employees well?

According to anonymously submitted Glassdoor reviews, Bakkt employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Bakkt. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Bakkt?

28% of Bakkt employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Bakkt 3.2 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Bakkt?

Customer Service Representative (12) , Travel Agent (6) , Customer Service Representative (CSR) (5) , Director (5) , Software Engineer (5) , Supervisor (5) , Software Development Engineer In Test (SDET) (4) , Customer Service (2) , Front Line Agent (2) , Manager (2) , Product Owner (2) , Scrum Master (2) , Senior Customer Service Representative (2) , Senior Travel Agent (2) , Travel Consultant (2)

What are the pros of working at Bakkt according to real employee reviews?

"they pay is good and they do hire within and always have a lot of openings always offering OT" ((in 11 reviews)); "Good benefits & pay" ((in 9 reviews)); "Some great people" ((in 5 reviews)); "Beautiful office space at Avalon with easy parking." ((in 3 reviews)); "Great team" ((in 3 reviews))

What are the cons of working at Bakkt according to real employee reviews?

"Senior leadership; top heavy org especially on the tech side" ((in 12 reviews)); "Communication with the staff from management is terrible." ((in 7 reviews)); "Management is not very good" ((in 5 reviews)); "Been multiple layoffs over the past year." ((in 4 reviews)); "The culture is antiquated and old school for a supposedly modern fintech company with remote work not allowed even after people joined the company believing it was an option." ((in 4 reviews))

What are employees saying about Bakkt layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Bakkt layoffs and their outlook for job security at Bakkt in 2026.

What are the top reviewed Bakkt locations?

Alpharetta , Atlanta , Scottsdale , New York , Phoenix , San Diego , Orlando , Duluth

Bakkt reviews

2.7

28% would recommend to a friend

(127 total reviews)

Gavin Michael

24% approve of CEO

23% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (127 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Bakkt has an employee rating of 2.7 out of 5 stars, based on 127 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Bakkt employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

127 reviews

1.0

Jan 5, 2026

Awful company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Love the building and the free coffee that you get.

Cons

Poore management. Management didn’t even know the program that they were working. They just sit back and do nothing.

1.0

Nov 12, 2025

Loyalty Department isn't even Bakkt anymore

Senior customer support specialist

Recommend

CEO approval

Business Outlook

Pros

Easy job as long as you remember the QA steps

Cons

Very little room for advancement, Bakkt stopped investing in the loyalty department and raises stopped 2.5 years ago, Loyalty department was only profitable part of company- so of course they sold it to a different company without telling employees who have been left with whiplash

2.0

Nov 6, 2025

Terrible

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Ok for the time company has good office in Atlanta

Cons

No direction worried about long term health of company

Viewing 4 - 6 of 127 Reviews

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Bakkt

Bakkt reviews

Company ratings over time

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Awful company

Loyalty Department isn't even Bakkt anymore

Terrible

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