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      Bakkt

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      Bakkt reviews

      2.7

      28% would recommend to a friend

      (127 total reviews)

      Gavin Michael

      24% approve of CEO

      23% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.2

      Work/Life balance

      3.0

      Compensation and benefits

      2.6

      Career opportunities

      2.5

      Culture & values

      2.3

      Senior management

      Bakkt has an employee rating of 2.7 out of 5 stars, based on 127 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Bakkt employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      127 reviews
      1.0
      Jun 7, 2025

      Run

      Front line agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      3 days off Shift differential

      Cons

      -the customer are rude and there was no managers in the morning to help. -toxic work environment -calling other departments was a disaster either they would help or you would be on hold for hours. -Having a customer on hold you had to check on them every minute or you would get scored low. -If you scored anything less than 100 like a 98 you would still get trouble. -have to take the abuse from clients. -mentally draining

      2.0
      May 18, 2025

      Modern Slavery

      Travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company gave a lunch break

      Cons

      The calls come in non-stop and you don’t have a moment to breathe. The rate of pay is low for the amount of stress you have to endure.

      3.0
      Apr 30, 2025

      Pays the Bills..Almost

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only 2 days in office, great healthcare benefits, incentive programs for attendance and QA performance

      Cons

      Low wages (I work a part-time job to cover the rest of my bills); career progression to Tier 2 would be more attractive if the positions were paid more; clients don’t update their operating systems so the customers we speak with are sometimes confused/frustrated

      Viewing 10 - 12 of 127 Reviews
      Related searches: Bakkt jobs | Bakkt salaries | Bakkt benefits | Bakkt interviews
      ReviewsBakkt reviews

      Glassdoor has 130 Bakkt reviews submitted anonymously by Bakkt employees. Read employee reviews and ratings on Glassdoor to decide if Bakkt is right for you.