Does Bakkt pay their employees well?

According to anonymously submitted Glassdoor reviews, Bakkt employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Bakkt. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Bakkt?

28% of Bakkt employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Bakkt 3.2 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Bakkt?

Customer Service Representative (12) , Travel Agent (6) , Customer Service Representative (CSR) (5) , Director (5) , Software Engineer (5) , Supervisor (5) , Software Development Engineer In Test (SDET) (4) , Customer Service (2) , Front Line Agent (2) , Manager (2) , Product Owner (2) , Scrum Master (2) , Senior Customer Service Representative (2) , Senior Travel Agent (2) , Travel Consultant (2)

What are the pros of working at Bakkt according to real employee reviews?

"they pay is good and they do hire within and always have a lot of openings always offering OT" ((in 11 reviews)); "Good benefits" ((in 10 reviews)); "Some great people" ((in 5 reviews)); "Great team" ((in 3 reviews)); "Good colleagues to work with and collab with." ((in 3 reviews))

What are the cons of working at Bakkt according to real employee reviews?

"Senior leadership; top heavy org especially on the tech side" ((in 12 reviews)); "Communication with the staff from management is terrible." ((in 6 reviews)); "Been multiple layoffs over the past year." ((in 4 reviews)); "Management is not very good" ((in 4 reviews)); "The culture is antiquated and old school for a supposedly modern fintech company with remote work not allowed even after people joined the company believing it was an option." ((in 4 reviews))

What are employees saying about Bakkt layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Bakkt layoffs and their outlook for job security at Bakkt in 2026.

What are the top reviewed Bakkt locations?

Alpharetta , Atlanta , Scottsdale , New York , Phoenix , San Diego , Orlando , Duluth

Bakkt reviews

2.7

28% would recommend to a friend

(127 total reviews)

Gavin Michael

24% approve of CEO

23% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Bakkt has an employee rating of 2.7 out of 5 stars, based on 127 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Bakkt employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

127 reviews

2.0

Apr 5, 2023

good job at first

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

the work was WFH they transitioned to hybrid but I'm sure it is in office now. they pay is good and they do hire within and always have a lot of openings always offering OT

Cons

mico- managers! no communication between CSR & managers are upset you take a bathroom break, but are never there to assist with complicated inquiries. doing other departments jobs

2.0

Apr 3, 2023

Bakkt Company Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great Pay very nice people Great Work Life Balance

Cons

They are not sure what they want to be. Lack of direction Management top heavy

3.0

Mar 16, 2023

GOOD COMPANY, BAD SOFTWARE

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

working from home being able to help customers redeem points for utilizing their credit cards

Cons

HORRIBLE SOFTWARE! from the time my class & I went live, there were horrible software issues. Which in turn, led to higher call volume due to agents not being able to get a stable connection. Having to repeat yourself several times and customers becoming more frustrated due to the horrible connection

Viewing 100 - 102 of 127 Reviews

Top companies for "Compensation and Benefits" near you

Optiver

4.3★Compensation & Benefits

AKUNA CAPITAL

4.2★Compensation & Benefits

StoneX

3.6★Compensation & Benefits

E*TRADE from Morgan Stanley

3.6★Compensation & Benefits

Jobs at Bakkt

Complaint Analyst

United States

View job

Credit Card Operations & Settlement Manager

Remote

View job

Credit Card Underwriting Manager

Remote

View job

Chief Information Security Officer

United States

View job

Bakkt

Bakkt reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

good job at first

Bakkt Company Review

GOOD COMPANY, BAD SOFTWARE

Top companies for "Compensation and Benefits" near you

Jobs at Bakkt

Bakkt reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

Bakkt reviews FAQs

Jobs at Bakkt