Bandwidth reviews

3.8

69% would recommend to a friend

(462 total reviews)
avatar

David Morken

74% approve of CEO

67% positive business outlook

Bandwidth has an employee rating of 3.8 out of 5 stars, based on 462 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bandwidth employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

462 reviews
2.0
Sep 24, 2022

In retrospect I'm sorry I took a job here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My immediate manager and that person's manager are great (there are three managers above them before you get to the CEO in a company of 700+ employees).

Cons

The CEO makes mandates policy changes in a vacuum without consulting (or even notifying) managers at Bandwidth. If you’ve ever lived with an abuser who springs things on you to keep you unbalanced—welcome to the Bandwidth work culture. One personal project of the CEO is ending remote work. In the middle of the pandemic he mandated a return to in-person work, lost most of the senior developers at the company, and today has no clue that this is why his company is failing to meet objectives. As if to reinforce this point, in August 2022 he mandated a return to in-person work once again (Bandwidth’s offices are a miserable half-wall cubicle farm that ensures low productivity...now with COVID). Again, no managers were consulted and existing policies about remote work were ignored (are the gone? still in force? No manager can really say). In short: anything promised to a prospective employee about their work at Bandwidth can be changed or ended at any time because only the CEO is making decisions about policies at this company.

1.0
Sep 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits are the only plus side

Cons

I’m not sure where this influx of 5 star reviews are coming from now. Like many others, I thought bandwidth was a place I’d stay at for more than a year. I can’t believe how horribly wrong I was. I left my old job seeking a better one here and what I got was much, much worse. They pulled me in within the first couple of months with the free lunches, the remote work, etc. Once the rose colored glasses came off, I saw this place for what it was. Let me just preface this also by saying - maybe this is just the specific department I’m in. But who knows - I never got a chance to even get to know anyone else because all of these “community events” and “bandmate meet ups” you see plastered all over LinkedIn - I never knew about any of these events going on. If there was, well I can guarantee I couldn’t attend it because I have to stay glued to my computer all day, every day. There’s just no better way to explain this job other than: it’s extremely over demanding. Management and coworkers are extremely cliquey and nothing is confidential. It’s sad. We all knew we would have to go back into the office at some point, but 5 days a week is insane and outdated. Doing it for the sake of company culture ? Nobody even talks to each other in the ‘cubicles’ when I am in the office. Every time i go in, everyone’s wearing headphones and working like we are in a factory. “be fruitful and multiple” posters everywhere of employee’s kids. Creepy. The new campus? Ok… I’d take my mental health over a new soccer field I will never use any day. This job has had such a huge negative impact on my mental health it’s insane. Not only are you glued behind a computer, you’re dealing with rude customers who literally say they expect you to bend over backwards for them. I will do all I can to provide a good experience but bending over backwards? I’ll pass. Management doesn’t do anything about the way customers talk to you. Unless you want stress, no personal life because you’ll be working crazy late shifts, don’t bother. There’s better options out there.

4.0
Sep 23, 2022
Recommend
CEO approval
Business Outlook

Pros

BUT Bandwidth is a wonderful place. Bandwidth has gotten a lot of not so great attention from the press recently and I think it's important to highlight some of the positives and, while no company is perfect, there are a lot of great things going on here. Support, growth opportunities, stretch assignments, and education and training are plentiful and encouraged. Leaders across the org are super supportive and I hear a lot of "What do you want to do? How can we get you there?" from leaders and mentors. Lots of encouragement to explore other areas of the business and to create and/or accept "stretch assignments" on other teams if you have relevant experience or an interest. Bandwidth employs some of THE best people that I've ever worked with - ever (and I've worked for 2 major Raleigh-based tech companies). Folks are eager to help when needed, to brainstorm new ideas, and offer guidance when needed. We have LOADS of fun and creative events (our corp events team is the best in the business) for Bandmates + their families/partners/etc: themed movie nights catered by local vendors (lotta support for businesses close to our offices), family game night with snacks, drinks, and loads of goodies. Painting nights (think Wine and Design) where art work is donated to local hospitals. The very best annual awards show I've ever seen - truly thoughtful awards and recipients are nominated by their peers and leaders. It's very special. Hoookay, the elephant in the room: Return to Office. We're still a very flexible company even though we've been asked to return. Some folks seemed surprised by the slightly abrupt message from David Morken but they really should not have been as a return to the office was always in the plan - I'll admit that many of us that did expect a return to office plan were a tick surprised by the timing as we thought the "RTO" would come at the onset of our move to the new campus. My team, and adjacent teams, are super tight and we actually enjoy being the office so, for many of us, this shift is not massive but I can appreciate that some people have committments out side of work that will make being in the office more challenging. Important to remember, though, that the flexibility is still here. We are growing a lot and have some lofty goals for the 2023 so, obviously, there are challenges that come with that but from my perspective the challenges that we're facing aren't unique to Bandwidth; rather, consistent with a growing organization.

Cons

The full time return to office is not ideal (as noted above) BUT I still observe, and have heard, that the flexible nature of Bandwidth is not in question.

Viewing 148 - 150 of 462 Reviews

Glassdoor has 497 Bandwidth reviews submitted anonymously by Bandwidth employees. Read employee reviews and ratings on Glassdoor to decide if Bandwidth is right for you.