Honestly, a lot of sugarcoating. I have been at agencies and I understand an agency workload - this is not that. Usually, you have some days that are long, some are not. Everyone I knew in services consistently worked well over 40 hours, most likely 50-60 hours with a base salary that barely breaks the low income level in any major city. Having snacks doesn't make up for burning out your employees without compensating them fairly. You do get monthly performance bonuses, but you don't get your last two months if you leave, fair warning, because although the company loves to say they love their employees, unless you are sales (who are irrationally over-worshiped) or director level or above, you are just a number at risk of any "it's just business" decision. Good luck also trying to take advantage of the FTO policy - you need to get covered like you are on an hourly paycheck and everyone is so overworked no one wants to cover you, or your manager will not make it seem like it's ok to actually take said "unlimited" FTO. When asked if people should take mental health days during COVID if necessary, we were discouraged because "business comes first" ...until all other companies/agencies started giving mental health days, and then they decided it was a good idea. Constructive feedback is not taken seriously by anyone who hasn't been at the company since it was created. Lack of diversity is one of the first things I noticed, although I understand they are doing what they can to fix this. Super unclear growth path - some people get promoted super quickly, some get wishy washy feedback and have no growth in sight.
