Bath & Body Works reviews

3.7

70% would recommend to a friend

(11,202 total reviews)
avatar

Daniel Heaf

56% approve of CEO

51% positive business outlook

Bath & Body Works has an employee rating of 3.7 out of 5 stars, based on 11,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bath & Body Works employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
2.0
Nov 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Definitely salary if you're in a high volume store. Great benefits that start immediately.

Cons

All upper management cares about is numbers. If you don't meet sales plan, you're not worth anything. They don't care about employees or customers. It's all a numbers game. They act like lotion and body spray are crude oil. Stop taking everything so seriously, it's just lotion.

2.0
Nov 6, 2014

Loved company until 18 months ago

Recommend
CEO approval
Business Outlook

Pros

Great co-workers, great customers! Dress code is nice, love the products and gratis is nice. Discount at Victoria's Secret is a good perk.

Cons

Everything was great until we got a new RM. He has no people skills and feels the need to pop into stores unannounced and criticize everything. His "action plan" for the district was to hire managers from outside the company! The company no longer values loyal employees. In the last 6 months we have lost all 3 upstate NY DM's who each had 15 plus years of service with the company and numerous awards. Our district has also lost 4 of our top volume store managers to other companies due to the poor treatment we have all received.They had each had between 6-18 years of service! They are hiring outside the company for stores rather than promoting from with in. The new managers have no clue what they have gotten themselves into but our new DM is treating them like are the best thing that has ever happened to the district! Holiday is going to be a nightmare! I am sure there will be many open management positions in January when stores miss there December sales plans. The company is not the same since Ken Montera the EVP left. You have to wonder if he saw the writing on the wall and got out before it all fell apart.

3.0
Sep 23, 2014

Company changed it's focus

Recommend
CEO approval
Business Outlook

Pros

Fun co-workers, made some great friends! Great employee discount. Excellent products that customers keep coming back for. Somewhat flexible with scheduling.

Cons

Expectations are usually unattainable. Company really shifted from a service driven model to being all about the numbers - retaining customers didn't seem to matter anymore, just get everyone in the store to buy something.

Viewing 100 - 102 of 11,202 Reviews

Glassdoor has 11,707 Bath & Body Works reviews submitted anonymously by Bath & Body Works employees. Read employee reviews and ratings on Glassdoor to decide if Bath & Body Works is right for you.