Baxter reviews

After new CEO, people are now strictly numbers. Any feeling of care for employees no longer exists. After Baxter/Baxalta split, Baxter lost the 'Quality ' goal in the overall strategy. Prior tot the split, everyone preached patient safety and quality over anything else. There were literally posters all over the building reinforcing this. After the split, the posters were removed, and the actual word 'Quality' was removed from the corporate strategy statement. The focused shifted to quicker delivery to realize sales quicker. Work-life balance used to exist. This is no longer the case as employees are expected to work many extra hours and take on additional workload as a result of lay-offs. It seems as though the many recent lay-offs occurred without a good understanding of the impact and unrealistic expectations of remaining employees.

Like most office environments there can be quite a bit of nepotism. A lot of push to remain on phones and "adherence metrics." Supervisors/Managers sending out alerts to "take a call" can be quite annoying at times considering all agents are already on the phone with customers. The dept has been doing better with their new director and morale has been increased