Baylor corporate has undergone two major reorganizations in the last two years. In each case, where streamlined project flows and working conditions were set to improve, they have only continued to worsen.
Management continues to ignore the recommendations of their most experienced employees, stifling innovation and ideas. Political in-fighting perpetrated by department managers results in few projects completed within a given period, with many remaining half-completed years after they were due to be finished (Desktop Encryption being one of them).
Experience employees are promised promotions to new positions, yet management continually fails to deliver. Employee reviews are based on project completion dates and tasks, and many of these tasks are outside of the employee's control. When the project is late, the employee still receives a negative mark, regardless of their individual performance. In other words, if one fails, everyone fails. There is little individual responsibility or accountability. On the positive side, you can really screw up and not lose your job at Baylor.
Senior and middle managers have no qualifications or experience using the technologies they manage on a day-to-day basis. Thus, basic best-practices are rarely followed, and missteps lead to extended down-time events that could have been easily avoided given the right guidance and experienced supervision. BIS regularly implements untested Eclipsys hotfixes and patches into their production environment before accurate testing and documentation has been completed in order to make arbitrary deadlines and make themselves look good. This frequently leads to long-term down-times that have negatively impacted patient care. Their fix? Implement a mass-alerting solution to let people know Eclipsys is down. Lovely.
As another example, the recent RightFax outage was epic, taking down 90% of the enterprise faxing capability (13 hospitals and numerous clinics) because one person deployed an update without documented and complete testing. No one, to this day, has been held accountable.
As part of the most recent "reorganization", all executive managers were "layed off" with severance and escorted out of the corporate offices without warning or notice. Other non-managerial employees were lied to outright; told that their jobs were secure and not to worry - yet days later were also escorted out of the building without a job and without warning.
Despite this wholesale clear-out, working conditions continue to worsen for regular employees. Micro-management rules the day, with rumors of employees having to log their work-time every 30 minutes online to ensure they are, in fact, working. Typical workdays can last 10-12 hours.
I will not work there again, even for double my previous salary and free healthcare. Thankfully, I left on my own terms before things got really bad. There are better working conditions and job security at Taco Bell.
