You will always be wrong. You do what management asks, you're wrong. You do the opposite, youre wrong. You provide great customer service, you're too slow. You push people along the line, you aren't pushing credit cards enough. They expect each customer to sign up for a credit card, if they don't you're the problem. The supervisors are full of themself and talk down to everyone, including the customers. They will chastise you in front of customers, to the point that the customer starts apologizing for getting you in trouble. Management expects perfection and impossible speed, you can't have both. They make empty threats and make you sign papers that "come from corporate" for impossible to follow policies.