1.0
Feb 23, 2012
Recommend
CEO approval
Business Outlook
Pros
Employee discount when combined with other discounts.
Cons
Poorly trained managers, ASMs with poor attitudes and no supervisory training; favoritism; vindictiveness; inconsistent direction; no real commitment to customer service; failure to allow ease of shopping by disabled and mother's with strollers; 2 hour video training insufficient training for new associates. Stores extremely poorly staffed - if there are not going to be associates at the cash wraps - why not just offer a central check out so that the consumer isn't confused as to why they cannot get anyone to assist them.