Belk reviews

3.1

41% would recommend to a friend

(3,872 total reviews)

Don Hendricks

45% approve of CEO

35% positive business outlook

Belk has an employee rating of 3.1 out of 5 stars, based on 3,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Belk employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Jul 5, 2014

HORRIFIC

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None begining 5 years ago

Cons

No enough room., compensation way below many other stores. Their poliyc handbook is used as they want to and when they want to use it to suit their needs. Managment has buddies and discriminates against others but within the policy guidelines so not to get caught unless you are in the know as how they work. The open door policy is a joke. They do not care after having been told of a problem etc. If it gets verified, they stop all proceedings and push it under the rug, unless it is to be used against somone they are trying to get rid of. It does not matter how had a person works etc. If your on the it list they will work to get rid of you by the write up policy and keep dogging you with the tiniest of things till they get enough to terminate. That is if they can't break you fisrt to quit. The HR department especially in the Northern DIvision is frought with people who got there let's just say, in very peculiar ways which is known throughout the company but ignored and those that know are told to be quiet for fear of retaliation. They use associates against each other to gang up on ones they don't like, then turn on the ones that helped them. You are told or at least hinted at by management how to get around things such as : if we don't see your cell phone on you we don't know you have it, or if you go to the stock rooms ect, and we don't know about it.......... But others, Managers included, have their's in their pockets and give excuses for their being allowed to keep them. ONE SIDED.... If you get written up, it doesn't matter what proof you give for your sid, it's done and that's it!!!!! Certian Associates get wriiten up for making remarks, and managers making the exact same it is said it's a different story so they are exempt. New scheduling process is a shame just to keep the currently filing of law suits by associates in different areas from seeming to have merit. As to Sunday observance etc, A manager in the know sat in on a manager conference call a few years ago and the LEGAL in house Counsel, taught how to properly build against and associate to terminate AND with the growing cmplaint by associates about not being allowed to atend religious observance, it was stated " To get around that, give them 1 Sunday off, that's all we are legally obligated to do. And if they have a 2 service church, they must decide which service they will attend, regardless if they want to attned both. A very deceptive, non-careing company with only the very upper heads getting what they want any way they want. Corporate does not care nor want to hear the associate disgruntleness through out the company cause they don't want to hear it cause it starts at the very top . The Belk family is NOT what it use to be like. The younger generation has ignored the former and originating owners wishes and way they use to do things. No, would never encourage anyone to work at belk.. ALL long time associate's, which are very few and far in between, will tell you it's not the same company anymore. Now they are devising ways to force FT associates into PT posiitons by coersion with the new scheduling system, and if they refuse they just advise them their position (One lady's case after 30 yrs), is no longer FT but now PT - take it or leave it.

3.0
Jun 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Always forward-thinking and putting together events that make you proud to work there. Lots of sample sales, good discount and fun events for employees.

Cons

Workload has been an issue for a long time and has gotten even worse in the last year. VP level and above do not have strong leadership or people development skills. Moving cross-functionally is very tough as everything is very silo-ed and it's not always a supported career move. Over-worked and under-appreciated is a longstanding and well-known issue among employees.

1.0
Mar 26, 2014
Recommend
CEO approval
Business Outlook

Pros

There's a high salary and incentives relative to other retail employers. ($9-$12 per hour non-commission base salary +$3 per credit applications). The employee discount is just 20% but it comes off of EVERYTHING (including clearance) and coupons will work with employee discount as well. Excess hours (24+ hrs per week for part-time employees) In-store Loss Prevention team

Cons

EXTREMELY understaffed. Only 1 person works an entire department at a time (even during busy holidays). No on-floor training and computer training is archaic. POS user-interface was developed in the late 70s (at the earliest) and is confusing at best. -'f1', 'f2', 'total', 'enter' keys are the most primarily used keys to submit data (rather than just 'enter' - all POS functionality is performed on an adapted keyboard with about 30 extra keys (from a standard qwrty keyboard) -As only one person works a department at a time, there's little time to maintain the shop floor or provide fitting room attendance. Sales Associate must clean out fitting rooms, open/close registers, solicit credit, achieve hourly sales goal, maintain department, take go-backs out onto the floor, provide customer service, answer phones among other tasks all by themselves on major sales days. -An item-locator was only recently added to the POS System and can only be used if an exact item is on hand. (ex. if a customer would like a Ralph Lauren top in an 8P instead of and 8, and your specific store doesn't carry Ralph Lauren petites, you have no way to assist the customer) -Because the company is too cheap to upgrade, employees are unable to provide full customer service and many sales leave a sour taste in the mouths of both customers and employees - no accountability for under-performing staff. - no standards for store recovery - management has no sales/credit goals - store is BEYOND dirty (carpets are never cleaned--even when known "accidents" occur) - many racks have castors broken off and are propped up on register tape - many racks are held together with ribbon from wrap stands - regularly scheduled outside of availability - difficult to ask off or call-out as the store is so understaffed - inflexible scheduling

Viewing 61 - 63 of 3,872 Reviews

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