First of all, the pay. You could do the same job for pretty much any other company in the area and make much better money.
The higher ups don't care about you. Office Coordinators in the area were due for a raise 3 months ago and it was never mentioned, even though the new OCs have been consistently getting hired on at $2/hour more. The higher ups make no effort to hide the fact that they view us as unimportant and replaceable, even though most clinics wouldn't be able to operate without their OC.
Your monthly bonus is dependent largely upon factors outside of your control, such as patients being willing to get on the schedule by Wednesday the week before. And unless you hit a certain percentage every single week, you never see that bonus.
I was an office coordinator float. As a float, you don't get your weekly schedule until late in the day the Friday before, so if you're the kind of person who likes stability or making plans outside of work ahead of time, it's a hard adjustment. Hours are pretty unpredictable. You pretty much get treated like your work doesn't matter and you're just there to fill a seat. There often isn't enough work to fill the day, so unless you're the kind of person who doesn't get bored easily you're going to be bored a lot of the time. It's pretty unfulfilling to never get to form relationships with patients and only see your coworkers briefly because chances are you'll be at a different clinic the next day.
Let's talk about benefits. The health insurance isn't bad EXCEPT for the fact that you literally get ZERO mental health benefits. None. If you regularly see a psychiatrist or therapist, get ready to pay. Which isn't possible with this job, because you're getting paid $12.00/hr in a big city.
This is a company obsessed with numbers. Every meeting with the RVP is about how we can be more proactive about taking a higher percentage of copays in the clinic, or how we can get more people scheduled by Wednesday the week before. You are expected to schedule new referrals within 24-48 hours, which is simply not possible some weeks if your physical therapist cares about their work/life balance and doesn't want to stay outside of usual hours.
What I've gathered from my time here is that this job is mostly suited for...
-19-22 year olds who are on their way to PT school or a career as an admin
-Someone still living at home or who doesn't have a lot of bills to pay in general
-Older people who don't need the money but want to work
