Does Benefitfocus pay their employees well?

According to anonymously submitted Glassdoor reviews, Benefitfocus employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Benefitfocus. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Benefitfocus?

63% of Benefitfocus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Benefitfocus 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Benefitfocus?

Benefits Administrator (38) , Account Executive (27) , Software Engineer (25) , Manager (23) , Customer Success Manager (22) , Account Manager (20) , Project Manager (17) , Applications Consultant (14) , Sales (12) , Business Analyst (11) , Associate (10) , Director (10) , Implementation Consultant (10) , Solutions Consultant (10) , Consultant (9)

What are the pros of working at Benefitfocus according to real employee reviews?

"Great people and they allow you to try out different departments to see what you like best" ((in 127 reviews)); "renewed focus from leaders with deep industry experience; creating a great culture; focusing on product development with a keen focus on service" ((in 110 reviews)); "Good benefits for self and families" ((in 56 reviews)); "If you enjoy having great coworkers by your side and can block out the corporate rah" ((in 32 reviews)); "Encourages to work from home when absolutely necessary" ((in 28 reviews))

What are the cons of working at Benefitfocus according to real employee reviews?

"Poor management and silencing of employees when they have issues" ((in 52 reviews)); "No training makes it tough to feel confidence in your abilities" ((in 41 reviews)); "Some managers don't even have a degree or a certificate in IT field and have become managers just through favorism." ((in 36 reviews)); "No work/life balance was nonexistant" ((in 33 reviews)); "Poor leadership." ((in 31 reviews))

What are employees saying about Benefitfocus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Benefitfocus layoffs and their outlook for job security at Benefitfocus in 2026.

What are the top reviewed Benefitfocus locations?

Charleston , Daniel Island , Greenville , North Charleston , Chicago , New York , Mount Pleasant , Columbia , Kansas City , Saint Louis , Tulsa , Washington , Charlotte , Raleigh , Cincinnati , San Francisco , Denver , Atlanta , Salt Lake City , Arlington , Chapel Hill , Austin , Dallas , Charleston , Oregon , Los Angeles , Granite Bay , Los Gatos , Seattle , Pittsburgh

Benefitfocus reviews

3.6

63% would recommend to a friend

(995 total reviews)

Andrew Frend

54% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.4

Compensation and benefits

3.2

Career opportunities

3.0

Senior management

Benefitfocus has an employee rating of 3.6 out of 5 stars, based on 995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Benefitfocus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

995 reviews

1.0

May 25, 2016

70% Global Employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

amazing co-wokers, free fruit and veggies, that is it.

Cons

watching layoffs happen right this very minute. No communication from management what is going on or what to expect, how many people will be affected. Total lack of respect for current employees. They are so focused on being profitable this year they will do anything, cut anyone, even though we are losing people from layoff and quitting left and right. Their new mission is to have 70% of employees be global associates, who will train these people, if you get rid of the people who actually do the jobs? Not sure how this aligns with their Customers at the Heart campaign, when last year proved to be a complete failure with global employees, and put our customers way behind our promised deadlines. For a company that values being local and supporting the community, not sure how this aligns with their "culture" sounds more like puts more money in the upper managements pocket. And having just hired a very high paid new Chief Security Office for the origination, who is not even local and laying off local employees, speaks volumes.

Benefitfocus Response

10y

First, thanks for he work you do for us. As for your comments, there are changes happening in some areas of the company, but I can assure you that all of our management team values our US-based associates. Having a global workforce allows us to serve our customers around the clock, but the vast majority of our associates are in the US and we continue to hire many people here in the US. Your view of the changes is important, Thanks for this feedback. If you're willing to share more with me about some of your comments -- particularly around communication -- I'm willing to listen. We're growing fast and always looking to improve. – Stephanie, stephanie.feals@benefitfocus.com.

1.0

Mar 4, 2016

I don't even know anymore

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good people, offices, flexible schedule (when not going 100mph) Free Coffee.

Cons

Pay is extremely abysmal. Of course new associates think it's great, but the turn over of seasoned employees who actually know the software, know how to engage with clients, know how to actually manage accounts speaks for itself. Closed door policies and changes Seems like senior management is extremely disconnected from associates.

2.0

Aug 11, 2020

Misleading/Think Twice

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They were Flexible most of the time.

Cons

They disappoint. They set employees up to fail. There is no training suitable for any position. They are not considerate and in some areas they have poor management. They cause stress and inconvenience in ones lives with no regard to their mental or physical health. Their decision to decrease staffing by 17% and using the Pandemic as an excuse was poorly communicated as well poorly executed. They have the potential to be great but some serious changes have to take place. They are failing blindly. Most of the staff is seeking other employment.

Viewing 43 - 45 of 995 Reviews

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Jobs at Benefitfocus

Web Engineer

United States

View job

Benefits Administrator - Contractor

United States

View job

Sr. Software Engineer

Benefitfocus

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70% Global Employees

I don't even know anymore

Misleading/Think Twice

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