Is Best Buy a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Best Buy have rated their employer with 4.1 out of 5 stars in 55 Glassdoor reviews. This is a higher than average score with the overall rating of Best Buy employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at Best Buy now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Best Buy .

Does Best Buy pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Best Buy with 2.7 out of 5 stars based on 55 anonymously submitted employee reviews. This is 16.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Best Buy.

What are the top reviewed jobs at Best Buy?

Sales Associate (4866) , Customer Service Representative (1100) , Sales Advisor (1055) , Sales Consultant (1015) , Geek Squad, Consultation Agent (873) , Customer Service Specialist (571) , Product Flow Specialist (570) , Best Buy Mobile Sales Associate (562) , Inventory Specialist (542) , Retail Sales Associate (523) , Best Buy Sales Associate (415) , Sales (402) , Geek Squad, Agent (CIA) (363) , Cashier (352) , Computer Sales Associate (330)

What are the pros of working at Best Buy according to real employee reviews?

"Pay was good at $15 an hour and the hours at the time of this was nice." ((in 2558 reviews)); "the people you meet are great and if you want to move up in the company is great" ((in 2435 reviews)); "The benefits are great and the tasks are not extremely difficult" ((in 1998 reviews)); "The coworkers are great and know how to make a bad day turn out better." ((in 1480 reviews)); "I was in school at the time so flexible hours were a must and they were understanding" ((in 1090 reviews))

What are the cons of working at Best Buy according to real employee reviews?

"Customer issues and management is poor when to deal with helping these Geek Squad agents." ((in 2807 reviews)); "really bad managers with hr violations against them that best buy corporate would not handle." ((in 1273 reviews)); "No commission and weak motivational methods ultimately leads to a sense of aimlessness among floor salesmen." ((in 761 reviews)); "Too much favoritism and leaders don't lead." ((in 549 reviews)); "no work life balance its a all hands on deck environment right now got to save the company" ((in 501 reviews))

Skip to content Skip to footer

Notifications

Best Buy

Best Buy Customer Service Representative CSR reviews

4.1

69% would recommend to a friend

(55 total reviews)

Corie Barry

Not enough data to show CEO approval

30% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Compensation and benefits

2.7

Career opportunities

2.5

Work/Life balance

2.4

Culture & values

2.2

Senior management

Customer Service Representative (CSR) employees have rated Best Buy with 4.1 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Best Buy is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

55 reviews

3.0

Feb 2, 2026

Great place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good building block for entry level

Cons

Hard to advance from within in my opinion

5.0

Nov 14, 2025

GREAT COMPANY

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

electronic sales training is thorough

Cons

no cons working at best buy

4.0

Apr 2, 2025

Good job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

This company really cared about its employees

Cons

They transferred us to sales randomly.

Viewing 1 - 3 of 55 Reviews

Top companies for "Compensation and Benefits" near you

The Revenue Optimization Companies (T-ROC)

3.8★Compensation & Benefits

Bestbuy Mobile

3.6★Compensation & Benefits

Abt

4.0★Compensation & Benefits

BSH Hausgeräte

3.7★Compensation & Benefits

Jobs at Best Buy

SAS Customer Service Specialist, SAS

Associate Manager, Marketplace Seller Support – Fulfillment

Best Buy reviews FAQs

Best Buy reviews Best Buy Customer Service Representative (CSR) reviews

Best Buy

Best Buy Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to work

GREAT COMPANY

Good job

Top companies for "Compensation and Benefits" near you

Jobs at Best Buy

Best Buy reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Best Buy reviews FAQs

Jobs at Best Buy