Is Best Western a good company to work for?

Best Western has an overall rating of 3.4 out of 5, based on over 2,686 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 52% of employees would recommend working at Best Western to a friend and 42% have a positive outlook for the business. The best reviews about Best Western have been left by employees working as Front Office Manager , Front Desk Manager and General Manager .

Does Best Western pay their employees well?

According to anonymously submitted Glassdoor reviews, Best Western employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Best Western. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Best Western?

52% of Best Western employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Best Western 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Best Western?

Front Desk Agent (256) , Front Desk Receptionist (190) , Housekeeper (123) , Night Auditor (65) , Receptionist (60) , Front Desk (51) , General Manager (46) , Night Auditor/Front Desk Agent (42) , Housekeeping (37) , Front Desk Clerk (35) , Manager (35) , Customer Service Representative (29) , Front Desk Associate (28) , Front Desk Manager (19) , Breakfast Attendant (18)

What are the pros of working at Best Western according to real employee reviews?

"The people you work with are all great and help you out if you ever need help" ((in 125 reviews)); "The staff was friendly and easy to work with." ((in 80 reviews)); "Some coworkers were nice and I miss them a lot had left by the time I did though." ((in 61 reviews)); "Managers were great" ((in 46 reviews)); "Good work environment and colleagues" ((in 45 reviews))

What are the cons of working at Best Western according to real employee reviews?

"Pay is low and customers make or break the job" ((in 160 reviews)); "you have 0 chance to grow and the management is very poor they treat you very badly!" ((in 157 reviews)); "No benefits thats about it" ((in 93 reviews)); "Long hours and over hour's" ((in 53 reviews)); "No training provided." ((in 28 reviews))

What are employees saying about Best Western layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Best Western layoffs and their outlook for job security at Best Western in 2026.

What are the top reviewed Best Western locations?

Phoenix , Houston , Dallas , Los Angeles , Chicago , San Antonio , New York , Kansas City , Madison , Milwaukee , Cedar City , Tucson , Bozeman , San Diego , Wichita , Fort Myers , Miami , Cortland , Mesa , Tempe , Burlington , Nashville , San Francisco , San Jose , Longmont , Elko , Las Vegas , New Orleans , Seattle , Seaside

Skip to content Skip to footer

Notifications

Best Western

Best Western reviews

3.4

52% would recommend to a friend

(2,359 total reviews)

Larry Cuculic

57% approve of CEO

42% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Best Western has an employee rating of 3.4 out of 5 stars, based on 2,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Mar 5, 2018

LOTS of room for improvement!!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The hotel is very nice for being in the small town of Lytle. I met a lot of really great people, both co-workers and guests. The owner of the hotel is a really nice guy most of the time.

Cons

They don't pay enough for all the different jobs they want you to do. The owners wife and daughter are rude to the employees and guests. They walk behind the housekeepers snapping their fingers wanting them to move faster. I have seen housekeepers cry due to being treated poorly. They have gotten into arguments with guests. The list goes on....

3.0

Mar 3, 2018

Corporate needs to look into the manager!

Front desk lead and sales champion

Recommend

CEO approval

Business Outlook

Pros

Some of the nicest owners ever, really good job if you can put up with someone having control of every thing not giving you a say in anything.

Cons

The manager gets into employees home buisness, insults , humiliates, and pushes his employees to quit. Reviews can be harsh, and some times guest can be really hard to deal with.

3.0

Nov 9, 2017

Best Western International

Eds

Recommend

CEO approval

Business Outlook

Pros

They have alot of incentives.

Cons

Human Resources Department does not follow guidelines. My desk was right by the door.an Resources

Viewing 46 - 48 of 2,359 Reviews

Top companies for "Compensation and Benefits" near you

Marriott International

3.6★Compensation & Benefits

Hilton

3.6★Compensation & Benefits

Hyatt

3.8★Compensation & Benefits

IHG Hotels and Resorts

3.6★Compensation & Benefits

Jobs at Best Western

Front Desk Receptionist

Guest Services Manager