5.0
Apr 30, 2017
Recommend
CEO approval
Business Outlook
Pros
People are highered for customer service, so everyone has a great personality, every hotel under the company is different since its all independently owned and operated.
Cons
Guests that just like to complain, and aren't immediately compensated, tend to go to corporate, and corporate charges the hotel up to $100 for every complaint they get, so it's kind of a messed up system for a service industry where people are told if they complain they get free stuff.
