Best Western reviews

3.4

52% would recommend to a friend

(2,359 total reviews)

Larry Cuculic

57% approve of CEO

42% positive business outlook

Best Western has an employee rating of 3.4 out of 5 stars, based on 2,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
4.0
May 17, 2014

The people make the job better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Co-workers are exceptional people, who care deeply about their families and about their Company. The Company invests in training and technology, and has a strong culture of promoting from within. Most employees are happy if they are in career level positions.

Cons

You only think of the negatives when you are comparing Best Western to other organizations in Phoenix. The salaries are lower than the competition, benefits cost more, bonus program is only available to Directors and higher (or employees present before 2007), and the office buildings are outdated. Many salary ranges were established over 7 years ago, so what tends to happen is people are promoted or hired to incorrect job titles, which results in an imbalanced org chart.

1.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

There are not any Pros any more. Best Western built a very productive IT team, very small and lean. Now, it's being destroyed. Avoid Best Western.

Cons

The CEO is calling everyone back into the office after years of this IT team delivering capabilities that drove RECORD bookings. High company ratings, workers exceeding expectations. Now for optics, CEO is mandating return to office, and is squashing ANY feedback on this topic.

2.0
Dec 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits at the corp level

Cons

Low pay, micro-managed by incompetent supervisors and managers. No positive feedback, always put-downs and criticism no matter how hard you work and how well you succeed.

Viewing 16 - 18 of 2,359 Reviews

Glassdoor has 2,686 Best Western reviews submitted anonymously by Best Western employees. Read employee reviews and ratings on Glassdoor to decide if Best Western is right for you.