Is Best Western a good company to work for?

Best Western has an overall rating of 3.4 out of 5, based on over 2,686 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 52% of employees would recommend working at Best Western to a friend and 42% have a positive outlook for the business. The best reviews about Best Western have been left by employees working as Front Office Manager , Front Desk Manager and General Manager .

Does Best Western pay their employees well?

According to anonymously submitted Glassdoor reviews, Best Western employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Best Western. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Best Western?

52% of Best Western employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Best Western 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Best Western?

Front Desk Agent (256) , Front Desk Receptionist (190) , Housekeeper (123) , Night Auditor (65) , Receptionist (60) , Front Desk (51) , General Manager (46) , Night Auditor/Front Desk Agent (42) , Housekeeping (37) , Front Desk Clerk (35) , Manager (35) , Customer Service Representative (29) , Front Desk Associate (28) , Front Desk Manager (19) , Breakfast Attendant (18)

What are the pros of working at Best Western according to real employee reviews?

"The people you work with are all great and help you out if you ever need help" ((in 125 reviews)); "The staff was friendly and easy to work with." ((in 78 reviews)); "Some coworkers were nice and I miss them a lot had left by the time I did though." ((in 57 reviews)); "Managers were great" ((in 48 reviews)); "Good work environment and organized" ((in 37 reviews))

What are the cons of working at Best Western according to real employee reviews?

"Pay is low and customers make or break the job" ((in 161 reviews)); "you have 0 chance to grow and the management is very poor they treat you very badly!" ((in 157 reviews)); "No benefits thats about it" ((in 93 reviews)); "No training provided." ((in 32 reviews)); "Low salary and micro" ((in 27 reviews))

What are employees saying about Best Western layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Best Western layoffs and their outlook for job security at Best Western in 2026.

What are the top reviewed Best Western locations?

Phoenix , Houston , Dallas , Los Angeles , Chicago , San Antonio , New York , Kansas City , Madison , Milwaukee , Cedar City , Tucson , Bozeman , San Diego , Wichita , Fort Myers , Miami , Cortland , Mesa , Tempe , Burlington , Nashville , San Francisco , San Jose , Longmont , Elko , Las Vegas , New Orleans , Seattle , Seaside

Best Western reviews

3.4

52% would recommend to a friend

(2,359 total reviews)

Larry Cuculic

57% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,359 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Best Western has an employee rating of 3.4 out of 5 stars, based on 2,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews

3.0

Aug 30, 2013

NNot the best, but probably typical corporate atmosphere.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

At least I have a job Convenient location Building is nice Nice people for the most part

Cons

Too many managers who are unqualified; too many people managers period in my dept. Below Average Pay Scale Hourly people practically have to beg for overtime. CEO is uptight and does not care about employees - just hoteliers. Hoteliers know how to work the system (the company has taught them how) - some don't care if they get an employee in trouble, as long as they get what they want. Everyone is so afraid the CEO will get involved, they usually just give the hoteliers what they want, even if it's not right, even if it costs the company which costs the other hoteliers money (since it is a membership organization).

1.0

Jan 26, 2013

BE WARNED if you are considering working at Best Western Corporate Headquarters

Supply/design employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay, few good employees

Cons

Poorly run business. Many of the management lack experience and make choices that are personal not business oriented. Good employees carry the weight of all of the slackers. And there are alot of workers with poor work ethics, and completely unqualified for their positions. Instead of addressing problems they just shift them around. Are you a bad employee? Well here they will promote you thinking that will make you work harder. CEO preaches customer service and treating employees, but the office is the most miserable environment I have worked in. There are too many managers and not enough actual hard workers.

3.0

Aug 20, 2011

If you like moving at a slow speed and bureaucracy, this is you place!

It business analyst

Recommend

CEO approval

Business Outlook

Pros

Provided decent benefits - health/dental/401k. Good employees to work with.

Cons

Too many politics get in the way of getting the job done.

Viewing 25 - 27 of 2,359 Reviews

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Jobs at Best Western

Hotel Laundry Attendant

Best Western

Best Western reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

NNot the best, but probably typical corporate atmosphere.

BE WARNED if you are considering working at Best Western Corporate Headquarters

If you like moving at a slow speed and bureaucracy, this is you place!

Top companies for "Compensation and Benefits" near you

Jobs at Best Western