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      BetterUp

      Engaged Employer

      BetterUp reviews

      3.2

      48% would recommend to a friend

      (484 total reviews)
      avatar

      Alexi Robichaux

      53% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      BetterUp has an employee rating of 3.2 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BetterUp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      484 reviews
      3.0
      Nov 2, 2020

      Personal and Professional Fulfillment, With A Side Of Burnout

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Phenomenal product that is serving a great need in the individual professional development experience. Tremendous feedback, both from individuals and organizations, on how impactful their experience is utilizing BetterUp. Helps knowing your contributions are supporting the greater good. Co-workers are extremely passionate and caring individuals. Both leaders and individuals are there to support your personal and professional needs, which makes it an enriching work experience.

      Cons

      Fast Paced environment has steered the organization into making several poor strategic decisions. Been a revolving door of executive leadership in the past two years. Normally, the CEO will move trusted individuals apart of his inner-circle around to different departments, fulfilling a temporary need rather than focusing on long-term vision. Executives usually lack expertise in that line of business, which is glaring all across the board. Executive Leaders hired externally outside the organization have been a revolving door, and majority don't even make it a year before the CEO decides to put in one of his guys to run the department. A lack of career growth opportunities. While you may get a very challenging and rewarding professional experience working in this high growth startup environment, BetterUp is a workplace that lacks in career opportunity. This is especially true in the GTM organization. As the company has grown, they have emphatically decided to hire externally for positions with work experience in top companies. Leaders will never consider internal candidates who've demonstrated success for positions and have aspirations to grow. So the expectation is you remain "in your seat" until the organization restructures your team. While the organization will cite leaders receiving growth opportunities and promotions, it is reserved for the C-Level and Upper Management. This lack of growth and recognition leads to the adverse effect of Burnout. BetterUp's strenuous work environment moving at a rapid pace, with no clear career development path, has led to a tired and burnout workforce. Even the executive team knows its a problem. They don't provide long-term solutions, instead just encourage their employees to take a vacation and utilize their coach to work through challenges. There have been more individuals that I know have left the organization voluntarily now then in any point in the organization's work history, despite the lack of stability in the hiring market currently. People are tired of constantly running around the hampster wheel, and I don't blame them for it.

      avatar
      BetterUp Response
      5y
      Hello and thank you for taking the time to provide this review and feedback on your experience at BetterUp. We welcome the opportunity to engage in dialogue with you to learn more. We hope to hear from you soon. You can reach the People Team at hr@betterup.co or you can continue the conversation anonymously at allvoices.co. We want to take this opportunity to share information about our overall internal mobility approach and career growth for our GTM/Sales team members. We are serious about employee retention and connecting employees to internal opportunities. In 2020 alone, over 30 stellar employees have been promoted and transferred into new roles across the organization. We have a step-by-step process outlined for our team members who want to explore other teams/roles, and have an internal job board where they can directly apply to openings. We recognize the need for more formal development opportunities, and are aiming to provide just that. Currently, we are investing in our people leaders through both foundational manager training and BetterUp coaching circles. That said, we also want to invest in our future leaders! The Sales team recently kicked off an Inspiring Leaders program for individual contributors with the goal of developing and promoting extraordinary future sales leaders. The program consists of learning courses and real-world leadership experience. We are really excited to get this off the ground and support the first cohort. We hope that this provides helpful insight into our approach and intention. Feedback is always welcome, and we again thank you for taking the time to share your experience. Our goal is continuous improvement and learning.
      1.0
      Jan 17, 2024

      Neither better nor up

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      People that joined the company because of the mission

      Cons

      Business is struggling with severe customer attrition due to lack of stickiness or innovation. Instead of making good products, the leadership team comes out with new strategies on a weekly basis that have no grounding or durability. Culture is very fear based and retaliatory to people that stand up or speak up especially to founders. People have resigned to the fact that Alexi and Eddie want to be surrounded by yes men. I know of so many good people that are just waiting for the market to get better and move on to better opportunities

      2.0
      Jun 29, 2023

      A Culture Losings Its Identity w/ Poor Middle Management

      Business operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Inspiring mission - A great coaching product that is effective and backed by science - Smart and talented people - Free coaching for employees

      Cons

      - We don't actually do the things internally that we sell to our customers or talk about in our research as it relates to performance, retention, passion or clarity. - Reloving leadership - Poor HR infrastructure - Comp and benefits are mid - Middle management does not know how to build a strategy and cascade the narrative to inspire action and execution among their teams and direct reports. - Wartime posture from leadership has created fear, mistrust, egotistical middle management, and a reduction in psychological safety - The company is not competent in change management and communications strategies

      Viewing 55 - 57 of 484 Reviews
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      ReviewsBetterUp reviews

      Glassdoor has 731 BetterUp reviews submitted anonymously by BetterUp employees. Read employee reviews and ratings on Glassdoor to decide if BetterUp is right for you.